Process Improvement Officer

At Edenred, we believe that healthy and engaged employees are the foundation of a thriving organization. Every day, we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees, 70,000 companies, and tens of thousands of merchants and partners.

But it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it?

At Edenred, we recognize, recruit, and develop all talents while respecting each individual's uniqueness.

We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.

We are looking for a Process Improvement Officer as part of our Operations team.

As a Process Improvement Officer, you will analyze and improve existing operational and reporting processes to increase the department's productivity and efficiency and to offer additional added value to external stakeholders.

The Process Improvement Officer has the following tasks and objectives:

• Collect, report, and follow up on incidents related to the use of ICT tools and processes. Assist colleagues in the department with using ICT tools and work together with ICT teams to provide alternative solutions when tools are not functioning correctly.

• Identify new operational needs or improvements to existing features, analyze them, and map them out in detail.

• Translate the identified needs and improvements into specification documents in collaboration with ICT teams. Monitor developments and test campaigns.

• Contribute to the preparation of user documentation and provide input for training materials. Support end users in the implementation of new features.

• Participate in post-release evaluation sessions.

• Report on the effectiveness of actions taken and new features.

• You have a master’s degree and are willing to roll up your sleeves and participate in the day-to-day activities of the teams.

• You could describe yourself as a problem solver, with good communication and negotiation skills. You can explain complex processes in an understandable way to various audiences.

• You possess excellent analytical skills, with attention to detail.

• You speak fluently Dutch, French and English, both written and spoken.

• You have excellent IT skills: you are expert at Excel and have knowledge or at least an interest in XML and modeling methodologies. You are familiar with AI concepts and are an experienced user of AI tools.

ASAP

• Full-time permanent contract (38 hours/week).

• Location: Brussels (Auderghem).

• A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.

• The opportunity to work remotely 2 days a week with your manager's approval, including a homeworking allowance of 115€.

• You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).

• You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).

• Your public transport commuting expenses are fully (100%) covered by Edenred.

Enrich connections. For good

Throught its purpose, Edenred affirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred, weaving a close link between its roots, the current dimension of the Group, and the future it envisions.

At Edenred, customer passion, respect, imagination, simplicity, and entrepreneurial spirit are our values. For all those who need to feel excited in their professional life, we are the best company to work and grow with.