Process Improvement Manager - HYBRID

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

GEICO is seeking a Manager to lead Knowledge & Process Governance within the Claims Process Team. This role will oversee the Knowledge Hive platform and establish governance for SOP lifecycle management and audit rigor. The position is responsible for ensuring Claims operates with a consistent, accurate, and accessible single source of truth for operational processes. 

Primary Responsibilities

• Own and manage the Knowledge Hive as the enterprise single source of truth for Claims operations 

• Oversee SOP lifecycle management, including creation, maintenance, and updates 

• Establish and enforce process governance standards across Claims

• Lead process and SOP audit activities to ensure adherence and consistency

• Drive efforts to reconcile and eliminate duplicate or conflicting knowledge sources 

• Partner with operational teams to ensure documentation reflects real-world workflows

• Support integration of regulatory changes and process improvements into Knowledge Hive

• Enable scalable, high-quality knowledge management practices across the enterprise

Basic Qualifications

• Bachelor’s degree or equivalent work experience

• 5+ years of experience in process management, knowledge management, or operations

• Strong attention to detail with the ability to manage large volumes of documentation

• Experience leading audit, governance, or compliance processes

• Strong communication skills with ability to translate complex processes into clear documentation

Preferred Qualifications

• Experience with knowledge management platforms (e.g., Knowledge Hive or similar systems)

• Experience in Claims operations, insurance, or regulated industries

• Familiarity with SOP development and audit methodologies

Success Factors

• Increased adoption and reliability of Knowledge Hive as a single source of truth

• Improved consistency and clarity in Claims processes

• Strong audit performance and adherence to SOP standards

• Reduced process duplication and improved operational efficiency

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.