Process Improvement Analyst

ABOUT THE COMPANY

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Process Improvement Analyst will support the organization by helping identify, plan, and implement key projects across all operational areas to reduce manual processing, increase the quality of work, and improve the customer experience. The Analyst will work closely with all stakeholders to discover, analyze, and discuss business requirements to support successful implementation.

• Utilizes critical thinking and analytical skills to streamline, simplify and improve end-to-end processes related to revenue cycle management, payroll processing, authorizations-handling and fiscal intermediary responsibilities
• Identify process improvement opportunities by challenging current processes, performing root cause analysis, and identifying process gaps to provide sustainable solutions to prevent reoccurrence of errors. Implement metrics and controls to support continuous improvement
• Analyzes and evaluates information gathered from multiple sources and stakeholders. Works with appropriate operational, support and technical teams to develop functional and operational specifications related to process improvement efforts
• Management and oversight of implemented processes and triaging of errors
• Analyze and develop business process diagrams and models to support process design and redesign initiatives
• Builds and maintains a project schedule, timeline, and task list and works with Management to ensure resources and budget are managed and tracked. Ability to lead meetings and provide leadership with project status updates, feedback and appropriate reporting on key responsibilities and objectives
• Manage and organize incoming requests through JIRA and assist with requirements gathering. Work closely with Process Improvement Manager and Senior Developer to execute improvements
• Develops training material and delivers training as required
• Conduct data analysis and update reporting as requested by department. Performs data aggregation and can interpret data in various forms and environments
• Performs other work-related duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, computer science or similar, and 4+ years of Business Process Analyst experience
• BPI certification (Lean, Six Sigma) is a plus
• Experience with Kaizen is a plus
• Fiscal Intermediary experience preferred
• Proficient in Microsoft Office Suite and Microsoft Power Platform
• Previous experience using process mapping and project management tools.
• Exceptional analytical, critical thinking and problem-solving abilities
• Experience with service management systems (JIRA, Zendesk, etc.) and agile methodology a plus

Acumen, LLC is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.