🌎 Change the world. Get paid for it.
At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.
💡 About US
Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.
Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.
We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!
💼What is the job?
Acumen Fiscal Agent is seeking a Process Improvement Analyst to join our innovative team. In this role, you will be responsible for analyzing current processes, identifying areas for improvement, and developing strategies to enhance operational efficiency. You will collaborate with various departments to gather data, analyze workflows, and implement solutions that streamline processes and improve service delivery. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and the ability to communicate effectively across teams. This is an exciting opportunity to make a significant impact on the company's operational success while fostering a culture of continuous improvement.
Responsibilities- Conduct thorough analyses of existing processes and workflows to identify inefficiencies.
- Gather data and generate insights to support process improvement initiatives.
- Develop and implement action plans to streamline processes and enhance service delivery.
- Collaborate with cross-functional teams to design, test, and execute process improvements.
- Monitor the effectiveness of changes and adjust strategies as needed.
- Provide training and support for employees to adopt new processes and tools.
- Report on progress and outcomes of improvement initiatives to management.
Requirements
- Bachelor's degree in Business Administration, Management, or a related field.
- Experience in process improvement methodologies (e.g., Lean, Six Sigma) is preferred.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with diverse teams.
- Proficiency in data analysis tools and techniques.
- Strong organizational skills and attention to detail.
- Previous experience in a similar role or related field is a plus.
Benefits
♥️What's in It for You?
- 15 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
- Paid Time Off and Paid Sick Time
- Employee Recognition Program
- Employee Assistance Program
- Referral Program, get extra rewards for referring your friends to work with Acumen!
- Paid Parental Leave
- Be a part of a mission driven culture where you can make a real impact
- Medical, Dental & Vision coverage
- 401(k) with company match
- Voluntary benefits, including Pet Insurance
💭What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?
Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.
Top Skills
What We Do
Acumen is one of the most experienced fiscal agents in the country specializing in self-directed programs. Our services help thousands of people lead more independent lives. We provide a variety of cost-effective, valuable services, each offered as a stand-alone option or packaged to provide a complete solution.
Our primary business categories are:
Customer Service Center
Customer Satisfaction Surveys
Human Resources Support
Payroll
Claims Processing
Employee/Vendor Registry
Training
General Accounting Support
Documentation Storage
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