We have an exciting opportunity for two Process Improvement Business Analysts to join our Process Engineering team on a 12-month fixed-term contract, based in Darlington with hybrid working.
These newly created roles will play a pivotal part in supporting a key transformation project, helping us prepare for future demand by identifying opportunities to improve the way we work, enhancing colleague and member experiences, and ensuring our processes are fit for the future.
Who we areRailpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here
The RoleAs a Process Improvement Business Analyst, you will be a key member of our Process Engineering team, working closely with stakeholders across Member Services and wider Railpen to analyse, redesign and optimise business processes.
Supporting the delivery of a key transformation project, you will help identify opportunities to increase operational efficiency, improve member outcomes and ensure our processes can effectively support future business demand. You'll work with subject matter experts to understand current ways of working, uncover pain points and risks, and design practical, scalable solutions that deliver tangible business benefits.
You'll facilitate workshops, gather and document business requirements, map current and future state processes and support the development of solutions that deliver measurable business benefits.
This is an exciting opportunity to contribute to meaningful business transformation, influencing how our services evolve and helping to shape the future operating model of Member Services.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The PersonYou will have strong business analysis skills, with experience gathering requirements, facilitating workshops, documenting current and future state processes and translating business needs into practical improvements.
You'll have a track record of successfully analysing complex business processes, identifying opportunities for improvement and supporting the delivery of change initiatives. Experience of facilitating workshops, engaging stakeholders and documenting current and future state processes is essential.
You will also bring:
Experience using process mapping and modelling tools.
Knowledge of Lean, Six Sigma or other continuous improvement methodologies.
Strong analytical and problem-solving skills, with the ability to translate data and insights into practical recommendations.
Experience supporting business change and process transformation programmes.
Excellent stakeholder management skills, with the confidence to challenge constructively and influence at all levels.
Strong verbal and written communication skills, including the ability to present complex information clearly to different audiences.
A collaborative approach and a passion for improving customer and colleague experiences.
Experience producing business requirements, process documentation and stakeholder-focused recommendations.
Whilst experience within pensions or financial services would be advantageous, we're particularly interested in candidates who can demonstrate strong process improvement expertise gained in complex operational, customer-focused or regulated environments.
What we can offer youRewarding youA competitive salary (depending on experience)
28 days annual leave, plus bank holidays
Defined Contribution pension
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
Give as you earn scheme
Paid volunteering days
Please apply for the apply button or visit Careers Page by Friday 17th July 2026.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Skills Required
- Strong business analysis skills including gathering requirements and translating business needs into improvements
- Experience facilitating workshops, engaging stakeholders and documenting current and future state processes
- Track record analysing complex business processes and identifying opportunities for improvement
- Experience using process mapping and modelling tools
- Knowledge of Lean, Six Sigma or other continuous improvement methodologies
- Strong analytical and problem-solving skills, able to translate data and insights into practical recommendations
- Experience supporting business change and process transformation programmes
- Excellent stakeholder management and influencing skills, with confidence to challenge constructively
- Strong verbal and written communication skills, including presenting complex information to different audiences
- Experience within pensions or financial services
- Legal right to work in the UK (no visa sponsorship available)
What We Do
The Railways Pension Scheme is one of the UK’s largest and longest established pension funds. Railpen is responsible for the safekeeping and investment of around £34 billion on behalf of the scheme’s 350,000 members who are connected to the railway industry. Railpen's purpose is to secure our members' future. To achieve this we invest the scheme’s assets to generate strong returns over the long term. Our members and their employers trust us with this very significant responsibility. We are proud of this responsibility, take it very seriously, and are committed to, and passionate about, improving their future lives. Generating the required returns is challenging. To be successful we must constantly strive to be considered a world-class asset owner by our stakeholders, with a proven track record of adding value for our members. This means we have to have excellent people, doing exemplary work, in every part of our business. We use the size of our assets to invest wisely and influentially. Our convictions and a clear set of investment beliefs guide us through complex and changing markets. We’re not afraid to think innovatively or act boldly in the best interests of the members we are proud to serve
