We are looking for an inspiring, approachable, and hands-on process expert displaying the following behaviors:
- 'Do it-Try it-Fix it' mentality
- Courage and decision-making ability
- Teamwork and collaboration
- Organizational sensitivity
- Adaptability in style and approach
- Innovation-driven thinking
- Collaboration-focused delivery
- Clear, open, and interactive communication
- Pro-active networking and stakeholder management
Your key responsibilities
- Documenting (complex) "as is" and "to be" processes and journeys
- Translate and implement (new) requirements in "as is" and "to be" processes and
- Design, implement, and maintain a WB business process/journey framework
- Support complex business process improvement initiatives, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements
- Provide stand-alone business cases and data analysis by using process excellence, mining, or intelligence practices
- Review, challenge, and support new strategic change initiatives that aim to
develop and/or improve (new/existing) journeys/processes and quantify opportunities for improvements in digitalization, process efficiency, and effectiveness
- Collate and conduct analysis of the tactical and operational information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of solutions
- Perform problem root cause and resolution analysis
- Collaborate between the different stakeholders, and with colleagues in other teams with the aim of creating even more added value for our customers
We are looking for you if
- You have strong process skills and a strategic mindset
- You have 3-5 years of relevant experience, for example in the fields of customer journey management, process expertise, product management
- Having experience with and knowledge of Lending, FM, TS, CM&A) or channels is a strong plus
- You have a strong customer focus
- You love to challenge the status quo and are eager to propose creative solutions to problems
- You have organizational sensitivity
- You have the ability to create buy-in and engagement
- You are naturally a collaborative person, who listens and invests in others to achieve common goals and at the same time pushes, where needed, to break through existing routines
- You have strong analytical capabilities, quantitative insights, and problem-solving skills
- You have a strong affinity with and experience in the Agile Way of Working
- Excellent level of English, communication, and presentation skills
- Bachelor/Master’s degree and relevant certifications (e.g. business process modeling, process excellence, mining or intelligence practices, Lean Six Sigma (Green/Black Belt), Agile/customer journey management
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What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
