Process Expert

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

• Read and reply to correspondences with both internal stakeholders and customers within service level agreements as defined for the specific communication channel.

• Will handle MEKONG area (Thailand, Vietnam, Cambodia).

• Propose and support initiatives for continuous improvement of Customer Service processes.

• Attend to export- or import-specific processes as assigned in the team.

• Facilitate completion of documentation process, closing of open export tasks.

• Minimal reporting; more on client specific system updates and emails.

• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.

• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.

Qualifications:

• Minimum 2-years customer experience; preferred logistics.

• Open to applicants with 1-year experience in logistics, CSR or BPO.

• Preferably with experience in DOS system.

• Willing to work on a morning/mid-shift and during weekends.

• Willing to work on a hybrid work arrangement.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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