At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk
This role is part of the Customer Experience (CX) function, focused on delivering high-quality inbound support to U.S.-based customers once they are onboarded into the Maersk ecosystem. The Inbound Customer Service Agent will handle a variety of customer interactions, ensuring timely, accurate, and solution-oriented service.
Key Responsibilities :
- Manage inbound customer calls and provide prompt, professional, and accurate assistance.
- Handle customer questions related to bookings, shipments, documentation, charges, and general service inquiries.
- Perform case management activities, including creating, updating, and resolving customer cases in the system.
- Support customer onboarding by guiding them through processes, tools, and available service channels.
- Build and maintain strong customer relationships through clear communication and consistent service delivery.
- Assist with contract-related queries, charge clarifications, and basic dispute management by following established procedures.
- Collaborate with internal teams to ensure smooth issue resolution and escalation handling.
- Maintain strict service standards, including call quality, timeliness, and customer satisfaction metrics.
Role Expectations:
- Execute tasks of limited scope and moderate complexity with accuracy and adherence to guidelines.
- Apply defined standards and work routines, while using sound judgment to address common customer scenarios.
- Identify non-routine or complex issues and escalate them to senior colleagues or supervisors as needed.
- Work independently on day-to-day responsibilities, with supervision available for complex cases.
- Ensure proper documentation of customer interactions, actions taken, and follow-ups required.
Required Skills & Experience
- Prior experience in U.S. customer service or inbound contact center operations is preferred.
- Strong verbal communication skills with the ability to articulate solutions clearly and professionally.
Ability to multitask in a fast-paced environment and manage multiple cases simultaneously.
- Familiarity with standardized workflows, CRM systems, or ticketing tools is an advantage.
- Customer-first mindset with attention to detail, accuracy, and empathy.
Ideal Candidate Profile
- Learns quickly through on-the-job training and applies knowledge effectively.
- Comfortable working with structured processes and escalating issues where appropriate.
Demonstrates reliability, professionalism, and a commitment to high customer satisfaction.
Qualifications
Graduate of any bachelor's degree.
Fluent in English with good communication skills.
What We Offer:
- Impact: Be part of a team that directly contributes to global operations.
- Opportunity: Unlock professional and personal growth through diverse career pathways.
- Innovation: Work with a team that embraces technology and continuous improvement.
- Global Exposure: Collaborate across geographies and cultures.
- Work-Life Balance: Flexible working arrangements to support your well-being.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Bachelor’s degree in any field
- Fluent English and strong communication skills
- Ability to multitask in a fast-paced environment and manage multiple cases simultaneously
- Strong verbal communication skills and ability to explain solutions clearly and professionally
- Customer-first mindset, attention to detail, accuracy, and empathy
- Prior U.S. customer service or inbound contact center experience
- Familiarity with standardized workflows, CRM systems, or ticketing tools
- Ability to work independently, follow procedures, and escalate complex issues appropriately
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
