Process Excellence Specialist

An enterprise client is seeking a Process Excellence Specialist to join its Service Delivery Hub and support global marketing operations for a leading technology brand. This role is responsible for improving operational efficiency by documenting, standardizing, and optimizing business processes while ensuring consistent service delivery across multiple teams.

The selected candidate will work closely with Operations, Training, Quality, HR, Technology, Infrastructure, and other cross-functional stakeholders to support service launches, process improvements, governance, and change management initiatives. This is an excellent opportunity for professionals who enjoy process optimization, project coordination, and driving continuous improvement in a fast-paced global environment.

This opportunity is ideal for experienced process improvement and operations professionals who enjoy creating efficient workflows, improving service delivery, and collaborating with cross-functional teams.

What You'll Do:

• Support service deployments and onboarding activities by documenting workflows and ensuring operational readiness.
• Develop, maintain, and improve standard operating procedures (SOPs), workflows, playbooks, and process documentation.
• Analyze existing business processes to identify inefficiencies, risks, and opportunities for improvement.
• Lead and support process improvement initiatives that increase efficiency, consistency, and service quality.
• Facilitate process mapping sessions, root cause analysis, and continuous improvement activities.
• Track project milestones, timelines, risks, dependencies, and deliverables for service launches and operational initiatives.
• Monitor process performance using KPIs, dashboards, and reporting tools to measure effectiveness and identify improvement opportunities.
• Ensure compliance with internal standards, client requirements, and operational governance processes.
• Partner with Operations, Technology, Infrastructure, HR, Quality, and Training teams to implement new processes and support organizational change.
• Assist with onboarding, training, and adoption of new or updated processes across teams.
• Support escalation management by identifying process gaps and recommending long-term solutions.
• Prepare reports, documentation, and recommendations to improve operational performance and stakeholder experience.

Requirements:

• Bachelor's degree in Business Administration, Operations Management, Project Management, Marketing, or a related field.
• At least 3 years of professional experience in process management, project coordination, service delivery, business operations, or a related role.
• Experience documenting business processes, workflows, SOPs, and operational procedures.
• Experience supporting project implementations, service launches, or operational transitions.
• Strong understanding of process improvement methodologies and continuous improvement practices.
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and time management skills.
• Experience working with cross-functional teams and multiple stakeholders.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Strong attention to detail with a structured and process-oriented approach to work.

Nice to Haves:

• Experience in digital marketing, marketing operations, or agency environments.
• Experience supporting global service delivery or shared services organizations.
• Familiarity with process mapping, root cause analysis, and change management methodologies.
• Experience creating dashboards, KPI reporting, and operational performance metrics.
• Knowledge of project management tools and process documentation platforms.
• Experience supporting continuous improvement, operational excellence, or governance initiatives.
• Experience working with enterprise clients or large global organizations.

• Opportunity to support global marketing operations for a leading enterprise technology brand.
• Collaborative environment working with Operations, Technology, Infrastructure, Quality, HR, and Training teams.
• High-impact role focused on process optimization, operational excellence, governance, and continuous improvement.
• Exposure to global service delivery, large-scale operational initiatives, and cross-functional collaboration.
• Fast-paced environment with opportunities to drive meaningful improvements in business processes and stakeholder experience.