You are a strategic thinker passionate about driving measurable efficiency and transformation across CCB F&BM. Yes? You have found the right team.
As a Senior Associate, Process Excellence & Transformation within CCB Finance & Business Management (F&BM), you will spend each day building a centralized, persona-driven engagement model and creating a single source of truth for transformation use cases. You will be responsible for delivering quantifiable improvements through AI use cases, standardized governance, disciplined program/project management, and Lean (DMAIC) practices.
Our CCB F&BM transformation teams are responsible for a wide range of activities including identifying and prioritizing efficiency opportunities across sub‑LOBs, establishing consistent operating models and governance routines, and executing change that improves outcomes in a sustainable, well-controlled way.
- Build and maintain a living “golden resource” linking Team ↔ Technology ↔ Change Journey across sub‑LOBs.
- Design and operationalize a centralized, persona-driven engagement model, mapping job families to impacted users, themes, and adoption requirements.
- Source, intake, and prioritize thematic efficiency and AI transformation use cases across sub‑LOBs using standardized forms and processes.
- Document team/tool ownership, impacted processes, current status, and a 12–24 month roadmap to create a single source of truth.
- Scale proof-of-concept work into production-ready artifacts that can be used in strategy discussions and before launching new use cases.
- Align priorities and outcomes with sub‑LOB leadership (N‑1), clarifying ownership, decisions, and success measures.
- Standardize execution through Agile discipline and governance routines, including JIRA hygiene, review checkpoints, and timely sign-offs.
- Partner with Controls stakeholders to align initiatives to Controls OKRs, streamline SOPs, and identify control-aligned efficiency opportunities.
- Coordinate delivery with STO/execution partners by managing dependencies, tracking progress, and escalating risks and delays.
- Maintain a single authoritative repository for historical, current, and pipeline transformation work and enable leadership visibility via JIRA dashboards.
- Lead Lean (DMAIC) deep-dives to deliver measurable, systemic improvements with sub‑LOB sign-off and adoption.
- Demonstrate 6+ years of experience in process excellence, transformation, program/project management, or operational strategy (financial services beneficial).
- Lead cross-functional workstreams with senior stakeholder alignment, including N‑1 engagement and decision-making.
- Active development experience to build solutions using IS solutions- Python, Pyspark, Alteryx
- Execute disciplined intake-to-delivery lifecycle management, including governance cadence, dependency/risk management, and closure.
- Apply hands-on Agile delivery practices and use JIRA for tracking, reporting, and dashboarding.
- Communicate clearly in writing and verbally, including executive-ready updates and crisp decision asks.
- Build and sustain an adopted “golden resource” mapping Team–Tool–Process–Change Journey with a 12–24 month outlook.
- Deliver measurable outcomes through standardized operating models, reusable repositories, and end-to-end workstreams with documented stakeholder buy-in.
- Active development experience to build solutions using IS solutions- Databricks, Snowflake, Atoti, Sigma, Tableau
- Apply exposure to intelligent automation and analytics enablement and adoption in enterprise environments.
- Hold Lean Six Sigma certification (Green Belt/Black Belt) or demonstrate successful DMAIC delivery experience.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 6+ years experience in process excellence, transformation, program/project management, or operational strategy (financial services beneficial)
- Lead cross-functional workstreams with senior stakeholder alignment, including N-1 engagement and decision-making
- Execute disciplined intake-to-delivery lifecycle management, including governance cadence, dependency/risk management, and closure
- Apply hands-on Agile delivery practices and use JIRA for tracking, reporting, and dashboarding
- Communicate clearly in writing and verbally, including executive-ready updates and crisp decision asks
- Build and sustain an adopted 'golden resource' mapping Team-Tool-Process-Change Journey with a 12-24 month outlook
- Lead Lean (DMAIC) deep-dives to deliver measurable, systemic improvements with sub-LOB sign-off and adoption
- Active development experience using IS solutions: Python, PySpark, Alteryx, Tableau
- Exposure to intelligent automation and analytics enablement and adoption in enterprise environments
- Lean Six Sigma certification (Green Belt/Black Belt) or demonstrated successful DMAIC delivery experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
