Claims Transformation Solutions & Enablement
The Claims Transformation Product Owner will be part of Chubb's North America Claims Transformation Solutions & Enablement Team and will be responsible for owning and driving the product vision, roadmap, and backlog for claims technology capabilities. As a Product Owner, you will play a critical role in translating business strategies into prioritized, well-defined product requirements that deliver operational efficiency, continuous improvement, and an elevated customer experience through innovative, technology-forward solutions.
You will work closely with process engineers, business analyst, business stakeholders, and IT development teams to define and prioritize the backlog, ensuring that the highest-value capabilities are delivered first. This role blends deep claims knowledge, data-driven decision-making, AI-enabled productivity, and Agile product management to lead high-impact initiatives across the claims function.
In this role, you will collaborate with stakeholders across Claim Operations, Claims Business Units, and IT to define, prioritize, and deliver technology solutions that support claim best practices and advance business strategies. You will own the product backlog for cross-regional and cross-functional initiatives with multiple stakeholders, and success requires strong analytical skills, technical competency, clear communication, and a genuine enthusiasm for working in a fast-moving, constantly evolving environment. You will leverage your product orientation, analytical thinking, prioritization discipline, and comfort with emerging technology to define, sequence, and deliver transformative capabilities, features, and organizational change.
The ideal candidate is intellectually curious, embraces change as an opportunity, and actively seeks out new tools and approaches, including AI-powered technologies, to continuously improve how products are defined and delivered.
Responsibilities
Own and prioritize the product backlog, ensuring it reflects a clear, compelling product vision that motivates stakeholders, drives change, creates measurable value, and secures buy-in from business leaders.
Define and communicate the product roadmap; orchestrate implementation and change management of solutions within the business, and communicate product status, issues, and risks to internal and external teams on a regular basis.
Conduct discovery, translate current state processes into clear user stories and acceptance criteria, and identify areas of significant product opportunity throughout claims.
Leverage data analysis, feedback channels, and product metrics to prioritize features that drive simplification in claims handling, create repeatable processes, streamline systems, improve the customer experience (internal and external), and eliminate pain points.
Apply AI-powered tools and generative AI assistants to accelerate requirements development, backlog grooming, gap analysis, and other product deliverables, modeling effective use of emerging technology for the broader team.
Identify opportunities to optimize resource throughput and capacity utilization; develop product strategy and long-term roadmap plans with leadership.
Create or utilize product and program management tools (product roadmaps, backlog trackers, stakeholder analyses, etc.) to scope, monitor, resource, execute, and communicate the status of multiple workstreams across various initiatives.
Create or utilize product documentation (user stories, acceptance criteria, product requirement documents, etc.) to capture feature scope, interdependencies, and the applications used to complete transactions.
Coordinate claims business owners, IT development teams, and other relevant stakeholders to define scope, requirements, design, develop, test, deploy, and monitor solutions as needed.
Establish consistent product ownership standards and practices within the team and across Claims globally.
Support planning and execution of large-scale technology implementations and operational transformation initiatives.
Represent business stakeholders and act as the voice of the customer in Agile product delivery, including sprint planning, backlog refinement, and sprint review ceremonies.
Maintain alignment with the broader Claims Transformation vision and roadmap and actively contribute to its evolution.
Maintain accurate and complete documentation (product roadmaps, release notes, end-user training materials, system user guides, etc.) utilizing tools such as SharePoint, MS Teams, JIRA, Visio, and Excel.
Qualifications
Bachelor's Degree is recommended, but relevant claims experience will be considered.
Experience serving as a Product Owner, Business Analyst, Process Engineer or similar role owning a product backlog in an Agile transformation or continuous improvement context.
Demonstrated ability to influence at multiple levels on relevant issues and challenges to secure buy-in and drive change.
Genuine learning agility; quickly grasps new concepts and emerging technologies, proactively seeks out development opportunities, and continuously expands expertise.
Intellectual curiosity and a natural inclination to question how things work, explore new approaches, and identify better ways of doing things.
Thrives in a constantly changing, fast-paced environment where priorities evolve and transformation is ongoing; views ambiguity as an opportunity rather than an obstacle.
Strong analytical and problem-solving skills; ability to deconstruct complex problems and determine viable solution options using data as a guide.
Solid execution capability with attention to quality, adherence to deadlines, and a positive impact on the customer experience.
Product orientation with strong attention to detail and a focus on backlog discipline, repeatability, and scalability.
Clear understanding of root cause analysis and the ability to suggest creative, practical resolutions.
The pay range for the role is $80,300 to $117,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsSkills Required
- Experience leading process discovery, process analysis, process design, or process optimization in a transformation or continuous improvement context.
- Demonstrated ability to influence stakeholders at multiple levels to secure buy-in and drive change.
- Familiarity with AI-powered productivity tools (e.g., Microsoft Copilot, Claude, or similar generative AI assistants) and willingness to incorporate AI-enabled workflows.
- Proficiency with Microsoft suite, specifically PowerPoint, Visio, and Excel.
- Experience with project and program management tools and methodologies (Agile, Waterfall, project plans, status updates, stakeholder analyses).
- Knowledge of digital and automation solutions and how they apply to the insurance industry.
- Strong analytical and problem-solving skills, including use of data and process metrics to drive decisions.
- Process orientation with strong attention to detail, repeatability, and scalability.
- Clear understanding of root cause analysis and ability to recommend practical resolutions.
- Robust verbal and written communication and presentation skills.
- Self-motivated, results-driven, and well-organized.
- Experience maintaining documentation and using collaboration/tools such as SharePoint, MS Teams, JIRA, Visio, and Excel.
- Bachelor's degree (recommended) or equivalent relevant claims experience.
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
