Interested in climbing aboard with the Syfan Team?
Job Description: Process Automation Engineer
Job Summary:
The Process Automation Engineer is responsible for identifying, designing, implementing, and optimizing business process automation solutions that improve operational efficiency, productivity, accuracy, and service quality across Syfan Logistics. This position works closely with Operations and IT to evaluate existing processes, identify improvement opportunities, and implement AI-driven automation solutions using platforms such as HappyRobot and other approved technologies.
Essential Duties and Responsibilities
· Evaluate existing business processes and identify opportunities to eliminate inefficiencies, streamline workflows, and implement automation solutions.
· Design, configure, implement, and continuously improve automated workflows using HappyRobot and other approved automation platforms.
· Collaborate with operational leaders and team members to understand business challenges, define requirements, and develop practical automation solutions.
· Translate operational requirements into automation workflows, coordinating with IT when technical development or system integrations are required.
· Test, monitor, and troubleshoot automated processes to ensure accuracy, reliability, and consistent operational performance.
· Evaluate and refine AI-generated outputs, prompts, and automated decisions to ensure alignment with business requirements and customer service standards.
· Monitor automation performance, measure results, and recommend improvements that increase productivity, reduce costs, and enhance service quality.
· Maintain process documentation, support employee training and adoption, and ensure automation solutions comply with established company standards.
Required: A Bachelor's Degree in Computer Science, Industrial Engineering or applicable feld.
Preferred: Certification in Lean Six Sigma
Experience and Skills
· Strong analytical, problem-solving, organizational, and business process improvement skills.
· Experience with business process automation, workflow design, process optimization, or related operational improvement initiatives.
· Familiarity with AI-driven automation technologies, workflow platforms, and tools such as HappyRobot or similar solutions.
· Ability to analyze operational workflows, identify inefficiencies, and translate business requirements into practical automation solutions.
· Ability to configure, test, troubleshoot, and optimize automated workflows and AI-generated results.
· Strong communication, collaboration, and project coordination skills, with the ability to work effectively across operational and technical teams.
· Experience in logistics, transportation, or Transportation Management Systems (such as McLeod) preferred.
· Ability to manage multiple priorities, adapt to emerging technologies, and independently drive process improvement initiatives.
EEO Statement
Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status protected by state or federal law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Skills Required
- Bachelor's degree in Computer Science, Industrial Engineering, or an applicable field
- Experience with business process automation, workflow design, process optimization, or related operational improvement initiatives
- Strong analytical, problem-solving, organizational, and business process improvement skills
- Familiarity with AI-driven automation technologies, workflow platforms, and tools such as HappyRobot or similar solutions
- Ability to analyze operational workflows and translate business requirements into practical automation solutions
- Ability to configure, test, troubleshoot, and optimize automated workflows and AI-generated results
- Strong communication, collaboration, and project coordination skills
- Ability to manage multiple priorities, adapt to emerging technologies, and independently drive process improvement initiatives
- Certification in Lean Six Sigma
- Experience in logistics, transportation, or Transportation Management Systems such as McLeod
What We Do
Syfan Transport and Syfan Logistics together represent a successful high-tech, multi-million dollar corporation, but remain a family business at heart - and an old-fashioned American success story. With close to a half century of experience in trucking and logistics, the Syfan family has been in the transportation business for a very long time. As an asset-based transportation company, Syfan Transport provides customers with the flexibility and reliability they are looking for. The Syfan fleet includes a wide assortment of refrigerated, flatbed and dry vans to meet virtually every customer need. For shippers faced with a sudden spike in shipping volume or the occasional spot load, Syfan Logistics offers its third-party brokerage services to fill those emergency gaps. While we supplement our private fleet with third-party carriers, we don’t take a back seat to safeguarding your loads. We are so confident in our ability to deliver that we back all of our customers’ shipments with Primary Cargo Insurance so you never have to deal with a middle man. We support all of this 24 hours a day with live on-site service, seven days a week to provide accurate updates on the status of your shipments. In 2017, our company has focused on being “Ready, Willing, & Able” in regard to new federal requirements for Electronic Logging Devices (ELD) and safer food transport under the Food Safety Modernization Act (FSMA). For both rule changes, Syfan will be ready well ahead of this year’s deadlines. The sooner the better, because working with an ELD-compliant carrier in the future will be just as important as protecting shipments with cargo insurance. Our story is far from over, because the formula continues to work with a growing staff of over 140 professionals and a successful partnership with hundreds of customers and thousands of carrier partners. The only thing missing now, is your partnership.
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