Process Automation & AI Solutions Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Process, Transformation & Automation team is a central resource to support identification and evaluation of Artificial Intelligence & Machine Learning (AI/ML), Automation, and Process improvement opportunities. The team solves challenging and complex operational problems across various functions, providing a broad exposure across Operations. Simplification, speed, and efficiency is a critical part of our strategy, and as a Process Automation and AI Solutions Specialist, you will play a critical role in driving our strategy forward. You will collaborate closely with cross-functional teams and leadership to identify opportunities and translate them into actionable plans and ensure their effective execution. Your expertise in process analytics, AI/ML technologies, automation, and problem-solving will be essential to deliver results and achieve our business objectives. You will work in a collaborative fashion with a large cross section of stakeholders, partners and other SMEs. You must be able to combine a high-level strategic approach, with an ability for detailed and hands-on discovery work needed for the success of the business. Work includes analyzing and measuring the effectives of existing business processes and developing sustainable, repeatable, and quantifiable improvements.

This role does not support visa sponsorship/STEM OPT and requires working from one of the posted U.S. Bank locations three (3) or more days per week

RESPONSIBILITIES:

• Assessment, design, and execution planning of improvement initiatives, including data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for AI/ML, process improvements, automation, and optimizations.

• Synthesize insights, draw conclusions, and translate insights and recommendations into presentable slides and build a cohesive story.

• Provide objective advice, expertise, and specialist skills with the aim of creating value, maximizing growth, or improving business performance.

• Collaboration and partnership with Business Lines. Foster strong working relationships with various departments and SMEs.

• Support to business line leaders to ensure adoption and integration of new processes while promoting standards and tools for ongoing use within the business. Provide guidance and support to teams in navigating through change and uncertainty.

• Establish KPIs to measure effectiveness of improvement initiatives.

• Prepare regular presentations for senior management, highlighting progress, challenges, and recommended actions.

• Participate in the identification and assessment of potential new projects.

• Build collaboration and partnerships with Finance & Risk Partners

Preferred Skills/Experience:

• Strong analytical and problem-solving skills with the ability to gather and interpret data to inform decision-making.

• Experience with implementing Artificial Intelligence & Machine Learning (AI/ML) and Automation solutions

• Effective verbal and written presentation and communication skills.

• Exceptional leadership skills with the ability to motivate and inspire cross-functional teams and influence without authority.

• Ability to multitask, prioritize effectively, manage competing priorities, and comfortable working through ambiguity.

• Ability to work closely with colleagues at all levels, from senior business leaders to front line staff.

• Ownership mindset and doer mindset.

• Experience in management consulting.

• Training/certification in Lean Management System, Lean Six Sigma, and Process improvement methodologies/tools.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight to 10 years of related experience

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.