Jobs at US Bank

Supports SBA Regional Sales Managers and Business Development Officers with sales processing, customer service, administrative tasks, application documentation, client research, prospect outreach, marketing campaigns, seminars, proposals, scheduling, recordkeeping, and client file maintenance. The role also coordinates with internal departments on business initiatives and manages multiple deadlines while ensuring adherence to bank procedures and customer service standards.

Investigate and resolve unauthorized, disputed, or erroneous ACH and other financial transactions. Responsibilities include researching claims, validating transactions, processing provisional or final credits, reversing fees and interest, communicating with customers, recovering funds, and ensuring compliance with regulations and network rules. The role requires accuracy, strong customer service, analytical research, effective communication, and timely processing in a hybrid work environment.

Advise and grow relationships with High and Ultra High Net Worth clients through holistic wealth, estate planning, investments, banking, credit, insurance, and fiduciary services. Identify, close, and deepen client relationships using internal and external referrals, working with a specialist team. Maintain required regulatory registrations and complete background/credit checks. Drive business development, profile clients, and deliver customized strategies to retain and expand assets under management.

Create and process Workday HR reports through ServiceNow, integrate workforce and business data, and support reporting projects. Partner with business analysts and HR stakeholders on requirements gathering, prioritization, and user acceptance testing. Develop dashboards and analyses using tools such as Power BI and Excel, present insights and recommendations clearly, and ensure data handling and processes comply with company standards.

Build and maintain customer relationships by assessing banking needs, providing financial guidance, educating clients on deposit and loan products, and recommending solutions. Originate and close consumer loans, open and close accounts, process customer information, support digital banking adoption, handle cash, and open or close the branch. The role requires onsite work at a U.S. Bank location and compliance with banking regulations and policies.

Designs, maintains, and executes automated test suites for Android and iOS applications, including mobile UI, API, backend, functional, regression, and edge-case testing. Integrates automation into CI/CD and mobile distribution workflows, reviews test cases and pull requests, collaborates with mobile developers, manages test data, and evaluates AI-assisted testing tools. Supports automation design, scripting, implementation, maintenance, and testing for complex processes.

Conduct proactive outbound calls to business clients throughout the account lifecycle. Guide account funding, digital enrollment, debit card activation, bill pay, and money movement setup. Document outreach, resolve or escalate issues, answer banker questions, identify client needs, and refer opportunities to partner teams. Manage high call volumes while meeting contact, conversion, funding, and digital adoption goals.

Investigate credit card fraud claims and suspicious activity by reviewing accounts, transactions, statements, and documentation. Analyze evidence from multiple systems, determine claim outcomes, process account adjustments, communicate decisions to customers, and maintain quality, productivity, and compliance standards. The role also involves resolving complex cases, documenting activity, collaborating with experts, and supporting process improvements in a high-volume environment.

Administers collateralized loan obligation portfolios by reconciling cash and positions, processing wires, settling trades, tracking asset attributes, producing client and investor reports, interpreting deal documentation, and resolving exceptions. Serves as an operational contact for clients and coordinates with portfolio managers, middle office teams, agents, and law firms. The role requires detailed financial operations work, strong organization, and effective communication in a fast-paced environment.

Administers CLO portfolios by reconciling cash and positions, processing wires, settling loan and bond trades, tracking asset attributes, interpreting deal documentation, and producing client and investor reports. The role communicates with clients and internal and external stakeholders, investigates exceptions, resolves discrepancies, and supports reporting deliverables in a fast-paced financial operations environment.

Supports technical operations and IT service management processes, including administration of Jira, Confluence, GitHub, CI/CD, monitoring, and workflow tools. Coordinates incident response, production troubleshooting, root cause analysis, service restoration, approved changes, database queries, access management, and segregation-of-duties controls. Maintains runbooks and operational documentation, partners cross-functionally on service improvements, and supports audit, governance, and compliance initiatives.

Develops market data, risk analytics, P&L calculations, pricing models, and regulatory reporting solutions for Rates and FX derivatives. Partners with Macro trading desks and middle-office teams to analyze portfolio exposure, troubleshoot derivatives issues, support trading operations, and translate business requirements into technical solutions. The role requires expertise in swaps, swaptions, caps, floors, option Greeks, and cross-asset trading systems.

Coordinates assigned general or systems-related projects from design through implementation, working with internal and external resources to meet user needs and deadlines. Supports user training, project evaluation, exception resolution, data analysis, and project team performance management. Requires strong organization, communication, analytical ability, and project management knowledge. The role follows a hybrid schedule with at least three days per week in the office.

Supports regulatory capital management through month-end capital reporting, variance analysis, peer trend monitoring, risk-weighted asset forecasting, regulatory stress testing, and process documentation. Partners with Finance and Treasury stakeholders on capital planning, regulatory reporting, controls, and process improvements. Investigates reporting issues, reconciles financial data, prepares management materials, and performs ad hoc financial analysis.

Lead and mentor automation engineers and SDETs, define and execute test automation strategy, design and maintain scalable Playwright frameworks, drive UI/API/integration/regression/end-to-end automation, collaborate with product/dev/devops/business teams, and integrate AI-driven testing and agentic AI capabilities into QA processes.

Design, build, and maintain ServiceNow solutions (FSO/CSM) including portals, Virtual Agent, mobile, and SOW. Ensure scalable architectures, perform code reviews, maintain security and reliability standards, troubleshoot failures, optimize performance, and collaborate in Agile/DevOps teams to drive continuous improvement.

Designs, scripts, tests, implements and maintains robotic and desktop automations. Creates test plans, executes functional and performance tests, coordinates test data, troubleshoots issues, documents procedures, estimates tasks, and supports cloud-native and DevOps modernization efforts.

Provide credit analysis and portfolio support for agricultural and agribusiness clients. Prepare financial spreads, cash flow analyses, collateral evaluations, and credit memoranda for new loans, renewals, and modifications. Monitor risk, ensure policy and regulatory compliance, and collaborate with relationship teams to assess repayment capacity and perform portfolio reviews using knowledge of agricultural cycles and commodity markets.

Develop customized, high-quality responses to RFPs/RFIs and client materials under tight deadlines. Create presentations, due diligence packages, and ad-hoc documents; partner with business development officers, relationship managers, and subject matter experts. Manage multiple projects independently, adhere to client specifications, and support sales enablement and strategic business development initiatives across the firm.

Participates in identifying, designing, developing, and implementing general or systems-related projects. Coordinates internal and external resources, supports user training, evaluates project outcomes, and helps manage project team performance. Requires strong project management, organizational, analytical, communication, leadership, and problem-solving abilities, along with advanced knowledge of the assigned business area.