Process Associate

Reposted 24 Days Ago
Be an Early Applicant
Chennai, Tamil Nadu, IND
In-Office
Junior
Consulting
The Role
The Process Associate investigates suspicious transactions, performs fraud analysis, manages chargebacks, and collaborates with payment processors to minimize fraud-related disputes.
Summary Generated by Built In

Job Family:

GIC Process (India)


Travel Required:

None


Clearance Required:

None

What You Will Do:

  • Investigate suspicious transactions across fiat and cryptocurrency channels
  • Perform end-to-end fraud analysis, including behavioral analysis and transaction pattern review
  • Handle crypto fraud cases such as Wallet tracing, Scam or Phishing investigations and Unauthorized access or account takeovers
  • Use blockchain analytics tools (e.g., Chainalysis, TRM Labs, Elliptic)
  • Manage end-to-end chargeback lifecycle (Visa, Mastercard, Amex)
  • Analyze disputes, prepare representments, and reduce chargeback ratios
  • Identify trends and root causes to minimize fraud-related disputes
  • Collaborate with payment processors and acquiring banks
  • Monitor real-time alerts and fraud queues
  • Recommend and implement fraud rules, thresholds, and controls
  • Support fraud strategy optimization and loss prevention initiatives
  • Prepare fraud reports, dashboards, and insights for leadership
  • Communicate findings with internal stakeholders (Risk, Compliance, Ops)
  • Work closely with product and tech teams for fraud tool enhancements

What You Will Need:

  • Must have a bachelor's degree in any stream from a recognized university
  • Must have minimum 2 years of experience into Crypto ecosystems & blockchain transactions in addition to Card payment systems & chargeback frameworks
  • Strong experience with Fraud tools (e.g., Actimize, Sift, Riskified, Featurespace)
  • Blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)

What Would Be Nice To Have:

  • Experience in FinTech / Crypto exchange / Payment industry
  • Certifications like CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner)
  • Flexible to work in rotational shifts and night shifts
  • Willing to work from office 5 days a week
     

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Skills Required

  • Bachelor's degree in any stream
  • Minimum 2 years of experience in Crypto ecosystems & blockchain transactions
  • Strong experience with fraud tools
  • Experience with blockchain analytics tools

Guidehouse Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Guidehouse and has not been reviewed or approved by Guidehouse.

  • Healthcare Strength Feedback suggests the benefits package includes broad medical, dental, vision, prescription, life, and disability coverage, which is often seen as a strong foundational offering. Access to HSA/FSA options further supports day-to-day healthcare and dependent-care needs.
  • Parental & Family Support Feedback suggests parental leave and adoption assistance are available, alongside an emergency back-up childcare program. These offerings indicate meaningful support for employees managing family responsibilities.
  • Wellbeing & Lifestyle Benefits Feedback suggests flexible work options and counseling/EAP-style support are part of the broader rewards mix. Additional lifestyle-oriented perks like community events and referral programs are also described as available in some contexts.

Guidehouse Insights

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The Company
HQ: Washington, DC
12,000 Employees
Year Founded: 2018

What We Do

Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.

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