Job Description
We are seeking a detail-oriented and proactive Process Associate to join our Team. The ideal candidate will be responsible for the analysis of the document and extraction of data from the document by providing technical support to both internal teams and end-users. This role requires strong problem-solving skills, a willingness to learn, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities
Capture and key data from tax and/or legal sites according to established forms policies and procedures or per customer needs
Use various interfaces, templates, programs, and tools to search, access, and enter database information
Design tax and/or legal forms that comply with specifications and established forms guidelines
Maintain and update contact list and form information in the database
Proofread and review forms for accuracy and adherence to established standards
Batch and follow up on late releases of forms
Analyze and assist in resolving routine problems
Act as primary contact for external stakeholders to resolve issues and clarify specifications
Create blank and variable data samples for submission
Submit and track form approval
Assist in maintaining the integrity and completeness of work product
Provide effective and timely escalation of quality issues
Required Qualifications
Bachelor's degree in Commerce, BSc IT, MSc IT, or related field
0–2 years of work experience in a similar capacity
Strong written and verbal communication skills
Excellent interpersonal skills to promote a positive work environment
Effective time management and ability to prioritize tasks
Good analytical and decision-making abilities
Quick learner with adaptability to new challenges
Ability to work collaboratively within a team
Willingness to work extended hours and on holidays, as required
Moderate proficiency in MS Office tools (Excel, Word, Outlook, etc.)
Basic knowledge of JAVA/VB Scripts and SQL queries
Preferred Qualifications
Experience in tax software integration and application development
Familiarity with US tax laws and regulations
Experience with software testing and quality assurance processes
Familiarity with third-party applications
Experience or knowledge of decision tables
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Skills Required
- Bachelor's degree in Commerce, BSc IT, MSc IT, or a related field
- 0–2 years of experience in a similar capacity
- Strong written and verbal communication skills
- Excellent interpersonal skills
- Effective time management and ability to prioritize tasks
- Good analytical and decision-making abilities
- Ability to learn quickly and adapt to new challenges
- Ability to work collaboratively within a team
- Willingness to work extended hours and holidays as required
- Moderate proficiency in Microsoft Office tools, including Excel, Word, and Outlook
- Basic knowledge of Java or VBScript and SQL queries
- Experience in tax software integration and application development
- Familiarity with US tax laws and regulations
- Experience with software testing and quality assurance processes
- Familiarity with third-party applications
- Experience or knowledge of decision tables
What We Do
Thomson Reuters is an AI and technology company that empowers professionals with trusted content, intelligence, and workflow automation. It serves professional markets by combining specialized expertise with digital tools that help customers find reliable answers, make informed decisions, and navigate complex work. Its mission is to help people “know now and navigate what’s next” through technology, data, and authoritative information.
