We are adding a Process and Technology Specialist to our Global Business Operations Services team, who will be responsible for supporting various functions, technologies, and processes associated with them. This Individual will be part of our Process, Technology, and Insights team and will work closely with the leaders, SMEs, and IT teams to help optimize processes utilizing technology to drive efficiencies across the organization.
RESPONSIBILITIES
- Process Improvement: Review, analyze, and implement improved business processes.
- Documentation: Update documentation to reflect changes.
- Global Support: Resolve process and technology-related questions and issues for users worldwide.
- Technical Validation: Validate changes through testing and UAT.
- Communication: Keep users informed about issues, solutions, and updates.
- Training: Support end-user training and develop training documentation.
- Global Collaboration: Meet with global teams to discuss and gather business requirements.
- Technology Implementation: Support the implementation of technology changes.
- IT Prioritization: Work with IT to prioritize the needs of each resolver team.
- Corporate Initiatives: Represent Business Operations Services in global corporate initiatives.
- Compliance: Follow the Underwriters Laboratories Code of Conduct and all physical and digital security practices.
- Other Duties: Perform other duties as directed.
QUALIFICATIONS
- Education: Bachelor's degree or equivalent experience.
- Presentation Skills: Exceptional skills in creating and delivering content.
- Communication: Strong written and oral communication skills.
- Collaboration: Excellent interpersonal and collaboration skills.
- Adaptability: Ability to work across global time zones and cultures.
- Critical Thinking: Strong core delivery and critical thinking skills.
- Business Acumen: High level of business acumen and ability to understand business processes.
- Strategic Orientation: Strong strategic orientation, problem-solving, and critical thinking skills.
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What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
