Process Analyst

Job Description:

TemperPack is scaling fast. Processes that worked at our last stage won't carry us through the next. The Process Analyst is the person who fixes that — methodically, with data, and with an eye for what will actually stick.

Sitting within the Chief of Staff Office, this role partners with the PM, and functional leaders to identify where the business is losing time, money, or quality due to broken or missing processes — and then builds the solution. You're not a consultant who delivers a deck and leaves. You own connection and implementation.

 Job Title: Process Analyst

Supervisor’s Title: Chief of Staff

Department: Executive

Location: Richmond, VA (Hybrid)

About TemperPack

TemperPack is a rapidly growing company based in Richmond, Virginia and with locations in Las Vegas, Nevada, and Lansing,  Michigan. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products.  The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain such as Styrofoam coolers.  Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using.

Essential Job Functions:

Process Discovery & Mapping

• Conduct structured process audits across key business functions in partnership with PM and leaders
• Build current-state and future-state process maps — clear, visual, and actionable
• Identify root causes of inefficiency, breakdowns, and redundancy across the organization

Implementation & Change Management

• Lead tool integration and connection in collaboration with PM
• Create SOPs, playbooks, and training materials that make new processes stick
• Track adoption and measure outcomes against baseline metrics post-implementation

Cross-Functional Support

• Partner with the Master Project Manager to flag process-related project risks
• Build a process improvement roadmaps

Education and Experience:

• 4+ years of experience in process improvement, operations, management consulting, or similar
• Strong analytical skills — you work with data, not just intuition
• Experience with process mapping and project management tools
• Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
• Excellent written communication — you can translate analysis into a clear narrative
• Proven ability to work across functions and influence without direct authority
• Experience in a scaling mid-market company preferred
• Lean Six Sigma certification (Green Belt or higher) is a plus

Physical Requirements: (Used for Office environment)

• Lift up to 15 pounds unassisted
• Prolonged periods of sitting at a desk and working at a computer

Candidates must be authorized to work in the United States on a permanent and ongoing basis. This position is not eligible for employment visa sponsorship now or in the future.

*Important Notice:

At this time, our company will not be engaging with external agencies or third-party vendors for recruitment services. We appreciate the interest of recruitment agencies, but kindly request that they refrain from contacting us regarding potential candidates. We are excited to build our internal recruitment capabilities and establish direct relationships with potential hires.

TemperPack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or status as a covered veteran/reservist, and any other class of protected individuals, in accordance with applicable federal, state, and local laws. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.