The Process Analyst provides in-depth analysis and recommendations on corporate operational efficiency initiatives. They collaborate with teammates and divisional key stakeholders on analytical and technical projects.
Duties & Responsibilities:
- Retrieve and analyze data from various internal and external sources in preparation for complex analysis.
- Develop, maintain, and enhance Lean Six Sigma/operational efficiency models and tools to analyze and provide business insight (capacity models, process maps…etc.).
- Assist operational efficiency team in development of new business processes.
- Assist in the development of key internal and external reporting metrics.
- Effectively mentor and train others.
- Verify accuracy of data pulled and take corrective action.
- Review findings and make recommendations for process changes or other areas of opportunity.
- Collaborate with divisional key stakeholders to communicate findings in support of strategic operational efficiency initiatives.
- Willing to learn and ability to retain new concepts such as process and applications.
- Ability to work various hours based on project needs.
- Other duties as assigned.
Requirements:
- High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
Skills & Qualifications:
- Strong knowledge of computer skills and applications including Microsoft Suite (Excel) and data querying tools such as SQL, AQT, Actuate, Crystal and Business Objects.
- Create, manipulate, and formulate spreadsheets and databases.
- Ability to draw insight from large amounts of data.
- Multitask, organization skills, detail-oriented, and ability manage and stay current on various projects simultaneously.
- Problem solving skills.
- Positive professional attitude with strong work ethic and takes initiative.
- Ability to be successful in a collaborative team environment.
- Effective written and oral communication skills.
Market Range: 6 / 40 hours per week / Hybrid- 2 days in office
Salary: $48,476- $75,407
Accepting applications through: 8/26/26
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or commensurate experience equivalent to a Bachelor's in engineering, business administration, mathematics, or related field.
- 2 years' experience in a similar analytical role.
- Proficiency with Microsoft Suite, especially Excel.
- Experience with data querying tools and languages (SQL).
- Experience with AQT.
- Experience with Actuate.
- Experience with Crystal.
- Experience with Business Objects.
- Ability to create, manipulate, and formulate spreadsheets and databases.
- Ability to draw insight from large amounts of data.
- Multitasking, organizational, and detail-oriented skills; ability to manage multiple projects.
- Problem solving skills.
- Positive professional attitude, strong work ethic, and initiative.
- Ability to be successful in a collaborative team environment and to mentor/train others.
- Effective written and oral communication skills.
- Willingness to learn and retain new concepts and ability to work various hours based on project needs.
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
