About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Responsibilities include monthly performance reviews, periodic requirements gathering, roadmap validation, and emergency situation management
- Deep analysis of messaging, detection of problems or errors and work together with the Tech Teams and L1 Team Leaders.
- Error log review that allows to find “root cause” of problems.
- Add value to the different accounts that are in charge, detecting solutions that solve problems and not just incidents.
- Evaluate chronic events.
- Ensure sufficient end-to-end testing is conducted so as to avoid any system failures that result in customer downtime and/or involvement of NCR emergency recovery resources.
- Position will seek technical and operational improvements in each component in the environment and place requirements on the component owners.
- Minimize the adverse impacts of incidents and problems on the business caused by errors in the environment and initiate actions to prevent recurrence of incidents related to those errors; Analyze monthly data and report on trending.
- Ensure timely and accurate communication to the help desk of newly identified problems or workarounds and fixes to existing problems.
- Develop and implement new help desk processes as required; Assist with the development and implementation of processes within other NCR departments; Continuously review existing help desk processes to ensure efficiency and accuracy.
BASIC QUALIFICATIONS:
- 3 years of related experience
- Ability to work in a self-directed, proactive, aggressive, and fast paced, team-oriented environment.
- Excellent analyst skills
- Multi-tasking, organization
- A strong technical background, knowledge and understanding of NCR and customer tools (IM Portal, RSBII, Gasper/Vision)
- A general knowledge of and experience with leading software operating systems and personal computer hardware systems is required.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
What We Do
NCR has separated into two separate and distinct companies NCR Atleos and NCR Voyix.
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally
