Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role overview:
We are looking for a Problem Analyst to support root cause elimination across Planet’s production estate. Working alongside our Problem Manager, you will mine incident data for patterns, prepare RCA evidence packs, track problem actions to closure and help build a known-error database that prevents repeat failures.
What you will do:
- Analyse incident and event data to identify trends, repeat failures and emerging problem candidates.
- Prepare evidence packs for post-incident reviews: timelines, impact data, contributing factors and action recommendations.
- Track problem actions across resolver teams — chase owners, report aging and flag stalled items.
- Maintain and curate the known-error database: accurate workarounds, clear ownership and expiry dates.
- Produce problem management reporting: open problems, recurrence rates, action closure velocity and trend summaries.
- Support the Problem Manager in facilitating blameless postmortems and documenting outcomes.
Who you are:
- 2+ years in problem analysis, incident analysis or a data-driven operations role.
- Strong analytical skills — comfortable mining large Jira / JSM ticket datasets and spotting patterns.
- Familiar with structured RCA techniques (5 Whys, fishbone, fault-tree) even if not yet leading them.
- Detail-oriented with excellent written communication for reports and action tracking.
- ITIL Foundation preferred; experience in payments or fintech a plus.
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Skills Required
- 2+ years of experience in problem analysis, incident analysis, or a data-driven operations role
- Strong analytical skills and ability to analyze large Jira/Jira Service Management ticket datasets
- Familiarity with structured root-cause analysis techniques, including 5 Whys, fishbone, and fault-tree analysis
- Detail-oriented with excellent written communication skills for reports and action tracking
- ITIL Foundation certification or knowledge
- Experience in payments or fintech
Planet (weareplanet.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Planet (weareplanet.com) and has not been reviewed or approved by Planet (weareplanet.com).
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Fair & Transparent Compensation — Company materials indicate salaries are benchmarked to market throughout the year, suggesting a structured approach to aligning pay with role value. Feedback suggests some roles can negotiate competitive offers at hire.
Planet (weareplanet.com) Insights
What We Do
Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets
