Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Problem Analyst-Engineer Job Description / Responsible for the following:
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Participate in incident restoration as next level support to help identify, detect and provide solutions or workarounds to ongoing Production issues
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Thorough analysis of data, artifacts and evidences gathered to be able to identify root cause and to provide recommendations in relation to incidents and problem assigned
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Timely submission of root cause analysis (RCA) documentation, following the set template and turnaround times
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Closely coordinate with Service Level Manager (SLM) on the proper transition/handover of recommended permanent fixes
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Work closely with other groups or teams for alignment and/or consultation on potential workaround and/or solution identified
Problem Analyst-Engineer Qualifications
Mandatory Qualifications
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Minimum 5 years experience in a IT field
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At least 3 years experience in software engineering/development,
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At least 1 year experience in IT Service Management, preferably the last stint was in ITSM
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Experience in Incident and Problem Management
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Technical understanding with ability to translate into business concepts
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Must come from a technical background with the ability to read and write source code across multiple languages
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Collegiate foundation in Computer Science or Engineering, with competencies in cloud technology, architecture, data structures, software design, and DevOps practices.
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Experience with software engineering through the delivery of APIs and web services (ie, REST, SOAP/WSDL) utilizing at least 7 of the following languages/technologies: Java, MySQL, Apache, NGinx, HaProxy, Javascript, JQuery, HTML5, CSS3, SES, SMTP, Cron, Apache Spark, Hadoop, PHP, and source code version control – Git
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Experience in cloud technologies and architecture, minimum Amazon Web Service, advantageously: Alicloud and others such as Azure, etc.
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Exposure/basic knowledge with Continuous Integration and Continuous Delivery methodologies including practical knowledge on build tools such as Jenkins, Ansible, Ant, Liquibase
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Exposure/basic knowledge in DevOps practices and tools such as Docker and automating deployment, scaling, and management of containerized applications with Kubernetes would be advantageous
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Exposure/basic knowledge in System administration and development in Unix and Linux based environments.
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Familiar with basic financial terminology and accounting concepts
Advantageous Qualifications
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ITIL Foundation certification
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Six Sigma certification (Green Belt and above; Black Belt is preferred)
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Experience in Lean Methodology
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Top Skills
What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans.
Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
