ProAssure Systems Specialist

Work Flexibility: Onsite

As a ProAssure System Specialist, you will support the implementation and administration of Stryker’s Vocera Smartbadge solution.  You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product.  Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission- to make healthcare better. 

Primary work location: 6900 North Pecos Road; North Las Vegas, NV 89086

What you will do: 

• You will manage multiple Vocera databases and establish and document processes for maintaining data integrity
• Manage Vocera servers, software updates, OS maintenance, backups, and collaborate on anti-virus, server monitoring and disaster recovery practices 
• You will manage Vocera devices:  Maintain accurate inventory records, manage the RMA process and spares pool and document all processes 
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes
• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training
• Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization
• Develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines 

What you need: 

Required:

• Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience.
• 4+ years clinical or healthcare IT (HIT) experience required
• Must be a US Citizen

Preferred:

• Demonstrated success in delivering excellent customer support 
• Prior experience supporting clinical end users through rounding and training 
• Demonstrated success working with physician and nursing staff 
• Experience with clinical workflow analysis and design 
• Experience with Cisco wireless networks and equipment

$92,000 to $140,800 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.