Proactive Telesales

Posted 4 Days Ago
Be an Early Applicant
Belfast, County Antrim, Northern Ireland, GBR
In-Office
Entry level
Retail
The Role
Develop new and existing customer accounts through proactive sales, understanding customer needs, preparing quotations, processing orders, and recommending suitable products. Collaborate with branch colleagues, account managers, and suppliers to support sales opportunities and branch targets. Maintain accurate stock and order records, deliver positive customer service, and follow health, safety, and company policies.
Summary Generated by Built In

We are a leading Builders’ Merchant in Northern Ireland; known for the quality of our products and the service we provide across building materials and timber-based solutions. We are committed to creating a workplace where everyone feels respected, valued and able to succeed.

We welcome applications from people of all backgrounds, experiences and perspectives. We believe that building a diverse team strengthens our business, supports innovation and helps us better serve the communities we work in.

Our values of Decency, Passion and Pride guide how we treat each other, our customers and our partners. We are focused on creating an inclusive environment where individuals are supported to grow, develop and reach their potential.

 

By investing in the right tools, training and ongoing support, we aim to give every colleague a fair opportunity to build a successful and rewarding career with us.

Hours: 08:00am - 17:00pm Monday to Friday with occasional Saturdays.

Location: JP Corry, 648 Springfield Rd, Belfast BT12 7EH

The Proactive Sales plays an important role in supporting the growth of the branch by building strong relationships with both new and existing customers. As part of the Internal Sales team, you will be at the centre of day-to-day customer engagement, helping to deliver the right products and solutions while supporting overall branch performance.

We are committed to creating an inclusive and supportive environment where everyone feels respected, valued and able to succeed. You will work with colleagues, customers and suppliers from a wide range of backgrounds, so a collaborative and respectful approach is key.

You will be part of a values-led organisation, contributing to our purpose of building our future by helping others build theirs, while developing your own skills and career.

What will I be doing?

  • Developing customer accounts (new and existing) by understanding needs and offering suitable solutions
  • Responding to customer enquiries, quotations and orders in a timely and accurate way
  • Working closely with branch colleagues, key account managers and suppliers to support sales opportunities
  • Contributing to branch targets, including sales volume, margin and profitability
  • Maintaining accurate stock control and order processing systems
  • Delivering a consistent and positive customer experience through professional communication
  • Supporting compliance with health, safety and company policies
  • Carrying out any other reasonable duties to support the wider team and business

What do we need from you?

  • Good communication and relationship-building skills across face-to-face, phone and written interactions
  • A proactive approach, with the ability to identify opportunities and support sales activity
  • Strong organisation skills and attention to detail when processing information
  • Confidence using IT systems, including trading platforms and reporting tools
  • A team-focused approach and ability to work in a fast-paced environment
  • A commitment to our values of Decency, Passion and Pride

We recognise that people develop skills and experience in different ways, so if you feel you meet most of the criteria, we would still encourage you to apply.

Desirable (not essential)

If we receive a high number of applications, the following may be used to support shortlisting:

  • Experience in a similar role or environment

Our commitment to inclusion

We are committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and perspectives, and we aim to provide a fair and accessible recruitment process.

If you require any reasonable adjustments at any stage of the application or interview process, please let us know and we will support you where we can.

Closing date for applications 18th September 2026

Skills Required

  • Good communication and relationship-building skills across face-to-face, phone, and written interactions
  • Proactive approach with the ability to identify opportunities and support sales activity
  • Strong organizational skills and attention to detail when processing information
  • Confidence using IT systems, including trading platforms and reporting tools
  • Team-focused approach and ability to work in a fast-paced environment
  • Commitment to the organization's values of Decency, Passion, and Pride
  • Experience in a similar role or environment
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The Company
20,000 Employees

What We Do

STARK is one of the United Kingdom's largest retailers and distributors of building and construction materials. The company serves as a preferred local partner for professional builders, offering a wide array of building materials, specialized services, and expert advice to support construction projects across the region.

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