Are you passionate about understanding systems, spotting issues early, and keeping operations running smoothly? As a Proactive Alerting Associate, you’ll monitor solar system alerts, diagnose issues, and collaborate with teams to ensure timely resolutions. Join ClearSource and help deliver reliable, high-quality solar performance through your attention to detail and problem-solving skills.
What will you do as a Proactive Alerting Associate
- Monitor and analyze solar system alerts using internal diagnostic tools to identify potential issues.
- Troubleshoot system performance concerns and determine appropriate resolution steps.
- Create, track, and manage service cases for issues requiring further action.
- Collaborate with cross-functional teams to ensure timely and efficient resolution.
- Maintain accurate documentation of system findings, diagnoses, and updates.
- Proactively monitor system health to prevent customer impact.
- Adhere to established processes, service standards, and best practices.
- Identify opportunities for process improvements and support SOP updates.
- Participate in team initiatives, training, and continuous improvement efforts.
- Meet productivity and quality targets while demonstrating strong analytical and communication skills.
- Associate Level: Minimum of 6 months of solar experience, or 2+ years in IT/technical troubleshooting, or 5+ years in customer support.
- Specialist Level: At least 2 years of solar-related experience (e.g., technical support, field service, relevant coursework, or certification).
- Experience using ticketing or CRM platforms such as Zendesk or Salesforce.
- Strong knowledge of solar energy systems, including solar storage solutions.
What We Offer
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.
We also offer:
- Competitive salary – Get paid for doing what you love!
- Medical and dental insurance (with free dependent coverage!).
- Group life insurance for peace of mind.
- Paid time off (PTO) – Because work-life balance matters.
- Outstanding career growth opportunities – Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture – Be part of a company that values its employees
- Skills and leadership development to help you reach your full potential.
- Free meal for onsite employees
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:
- Customer First – We are obsessed with delivering an exceptional customer experience.
- Personal Accountability – We do the right thing and own our actions.
- Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
- Hungry – We bring passion, energy, and drive to everything we do.
- Happy & Healthy – We believe in balance, well-being, and a positive workplace.
If these values resonate with you, this is your chance to join a fast-growing, high-performing team!
Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City
Skills Required
- 6+ months of solar experience OR 2+ years of IT/technical troubleshooting OR 5+ years of customer support experience
- Specialist track: 2+ years of solar experience (technical support, field service, coursework, or solar certificate)
- Experience reviewing and diagnosing solar system alerts and creating/managing service cases using monitoring and diagnostic tools
- Strong analytical, problem-solving, and communication skills
- Experience with Zendesk or Salesforce
- Extensive knowledge of Solar Storage Systems
What We Do
ClearSource at its core is a customer experience company. We help our partners optimize the customer journey from initial acquisition to throughout the lifecycle of each customer. Our mission is to drive customer loyalty and engagement by creating an exceptional experience at every touchpoint. Our services include outsourced customer care, technology including artificial intelligence/machine learning, and consulting services.
