Private Markets Onboarding - AML/KYC Specialist

The role is responsible for supporting investor onboarding and AML/KYC processes across Private Markets funds. Responsibilities include reviewing investor documentation, conducting due diligence and screening activities, validating data, and coordinating with stakeholders to ensure efficient and compliant onboarding. The role contributes to risk management by maintaining strong data integrity, adhering to regulatory requirements, and supporting the firm's financial crime prevention framework while developing subject matter expertise in AML/KYC.

Position Responsibilities:

• Perform end-to-end onboarding and implementation activities across products and institutional investor, including AML/KYC requirements.
• Coordinate with internal teams, clients, and external partners for account setup and documentation.
• Ensure compliance with AML/KYC and broader regulatory requirements, supporting accurate application of policies and standards.
• Manage documentation, onboarding workflows, and client communications to ensure timely execution.
• Execute system setup and validate data integrity across platforms and systems.
• Analyze datasets, reconcile discrepancies, and support data conversions and migrations.
• Identify operational issues and implement process improvements to enhance efficiency and control effectiveness.
• Handle escalations and manage complex or high-priority onboarding cases.
• Support AML/KYC due diligence by applying risk-based principles and contributing to SME-level knowledge within the team.
• Drive continuous improvement, new tools adoption, and utilize AI and automation solutions to optimize workflows and support scalable operating models.

Required Qualifications:

• Bachelor’s degree in Business, Finance, Accounting, Economics or related field.
• 3–5 years experience in AML/KYC, onboarding, or investment operations.
• Knowledge of fund and institutional investor onboarding, retirement products, or trade lifecycle.
• Strong analytical, data management, and problem-solving skills.
• Experience working with financial systems and data platforms.
• Strong communication and stakeholder management skills.
• Understanding of AML/KYC concepts, with the ability to develop subject matter expertise over time.

Preferred Qualifications:

• Preferred knowledge in MS Office (advanced Excel), data tools, and financial systems (e.g., Bridger, WorldCheck, etc.).
• Familiarity with custodians, brokers, payroll providers, and third-party administrators.
• Knowledge of trade lifecycle, reconciliation, and settlement processes.

• Willingness to work flexible hours based on operational requirements.
• Must comply with on-site requirements and reporting location guidelines as applicable.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].