Private Client Relationship Manager

Role summary:

The Private Client Relationship Manager role is responsible for the day-to-day management of the advisor’s practice to ensure execution of the sales and service goals and to keep the advisor and practice in motion. This Associate will provide subject matter expertise in various areas to offer solutions to complex client matters. Additionally, this role will provide oversight of the Client Service Associates (CSA) and other practice support staff to anticipate, facilitate, and advance client servicing, prospecting, and sales efforts for the practice(s) they support. 

Primary responsibilities/essential functions:

• Delivers impeccable service to clients, prospects, and centers of influence; ensures service plan is established and achieved. Focuses on growing share of wallet for existing clients and retention.
• Establishes team’s efficient and consistent operating norms, commitments, role clarity, communication protocols, organizational methods, and succession/contingency planning. Identify and drive opportunities for process improvement.
• Designs and executes the value proposition for the practice, including the ideal client and target market.
• Co-builds and execute an actionable Business Plan to drive growth in the target market with Private Wealth Advisor (PWA); leverage data to track and report on the team’s progress towards sales and service goals and KPIs.
• Partners with Marketing to uncover prospective client opportunities, organize and follow-up with leads (e.g., digital lead generation).
• Reviews practice metrics (for efficiency and measurement of sales success).
• Proactively manages client relationship including existing clients, prospects and COIs
• Resolves complex client issues.
• Builds rapport with internal and external contacts.
• Anticipates, executes, and prioritize activities from prospects, centers of influence, and clients to ensure successful execution.
• Manages regular practice meetings to discuss health of the business and progress to goals, including business planning retreats, including pipeline management.
• Acts as the connection between PWA, CSA and partners, ensuring open communication and aligned priorities.
• In partnership with the PWAs, facilitates exercises that deepen trust and synergy across the team.
• Drives efficient execution of tasks across the organization.
• Prepares and delivers local Wealth Strategy Analyses.
• Curates and delivers asset allocation recommendations to PWA, clients and prospects.
• Participates in or leads projects related to practice priorities.
• Dotted line supervision of the practice’s CSA. 
• Telephone and email coverage.
• Additional responsibilities as designed.

Skills/qualifications:

• Demonstrates initiative to anticipate client needs and identify sales opportunities.
• Demonstrates ability to plan processes and work for a group or team to assure work is completed in a timely manner and anticipates implications of decisions made and downstream impact.
• Demonstrates initiative by identifying and recommending solutions on complex and broad matters.
• Demonstrates ability to collaborate and develop/maintain working relationships inside and outside the organization to enable effective completion of business objectives.
• Demonstrates sound judgment in resolving matters of high complexity.
• Demonstrates effective and professional service orientation and builds appropriate rapport with internal and external contacts.
• Demonstrates ability to instill trust through self-confident interactions and in-depth financial and business acumen.
• Demonstrates ability to influence groups and/or more senior associates.
• Demonstrates learning agility and intellectual curiosity in areas of high complexity, ambiguity, and diversity.
• Demonstrates initiative by identifying issues and recommending solutions on complex and broad matters.
• Consistently demonstrates the ability to evaluate and appropriately address privacy and confidentiality concerns when dealing with others (or associates outside the department or group).
• Maintains in-depth knowledge of confidentiality and privacy expectations and controls.
• Demonstrates ability to effectively plan and manage the work of others.
• Demonstrates the ability to identify, assess, respond to and escalate risks or potential risks encountered through day-to-day activities.
• Demonstrates effective written and oral communication skills with a diverse group of associates, senior business leaders and a diverse group of individuals outside the organization.
• Demonstrates ability to collaborate and develop/maintain working relationships inside and outside the organization to enable effective completion of business objectives.
• Demonstrates effectiveness in leading/facilitating a variety of meetings.
• Demonstrates ability to lead and manage projects within the team.
• Demonstrates in-depth knowledge of financial services. Exhibits knowledge in current and possible future policies, practices, trends, technology and information affecting the department/business area.

Core requirements:

• Bachelor’s degree required; Graduate degree preferred.
• Series 65 must be obtained within 9 months of hire date.
• CFP preferred.

Working conditions:

• Employees in the financial services industry generally meet the duties requirements for the administrative exemption and are not entitled to overtime pay if their duties include work such as collecting and analyzing information regarding the customer’s income, assets, investments or debts; determining which financial products best meet the customer’s needs and financial circumstances; advising the customer regarding the advantages and disadvantages of different financial products; and marketing, servicing or promoting the employer’s financial products. However, an employee whose primary duty is selling financial products does not qualify for the administrative exemption.
• Occasional travel required.
• Co-located with Practice.

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San Francisco Base Salary Range: $159,599-$255,358

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.