Job Description:
Private Client Manager – Harrods
Come and join one of the world’s leading luxury travel brands.
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE: The role of a Private Client Manager is to take responsibility for existing Abercrombie & Kent clients and build upon our growing client base. You will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Abercrombie & Kent.
RESPONSIBILITIES:
- Develop strong destination knowledge worldwide, through regular training, marketing updates, and educational trips.
- Collaborate with your Sales Manager in daily catch-ups to review workload, pipeline, and priorities.
- Conduct face to face client sales meetings and appointments when in Harrods
- Use effective questioning to understand client needs and create bespoke itineraries that align with their preferences.
- Research flight schedules, hotel availability and other Amadeus procedures as necessary
- Deliver proposals and quotes within 24 hours where possible, ensuring clear communication with the client throughout.
- Actively manage the sales process from enquiry to booking, applying proven sales techniques to drive conversion.
- Follow up on all proposals, capture reasons for lost bookings, and use insights to refine future sales efforts.
- Maintain ongoing client relationships through consistent updates, pre- and post-travel calls, and encouraging feedback.
- Handle any post-travel issues with professionalism, aiming to exceed expectations and secure repeat business.
- Develop and maintain a network of existing and new clientele through outbound sales calls, emails and in person appointments (including international) in order to build relationships
- Building Client base of repeat business
- Pro-active engagement of database
- Work towards individual and team sales targets, focusing on revenue growth and margin protection.
- Support colleagues during absences to ensure a seamless client experience.
- Participate in skills development, share expertise during training, and contribute ideas for process improvement.
- Represent A&K at client events, acting as a brand ambassador.
ABOUT YOU:
- Passionate about travel, with 2 years’ experience in travel sales
- Strong understanding of the luxury travel industry and client expectations
- Sales-driven and motivated by targets and results
- Exceptional attention to detail and commitment to quality
- A positive, collaborative team player with a can-do attitude
- Enthusiastic, personable, and keen to grow within the travel industry
WHAT WE OFFER:
- Competitive salary plus commission
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex
- Life Assurance
- Private Healthcare through BUPA – individual and family cover, at your own costs
- Enhanced Paid Parental Leave
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Two years of experience in travel sales
- Strong understanding of the luxury travel industry and client expectations
- Sales-driven and motivated by targets and results
- Exceptional attention to detail and commitment to quality
- Positive, collaborative team player with a can-do attitude
- Enthusiastic, personable, and keen to grow within the travel industry
What We Do
Abercrombie & Kent is a luxury adventure travel company providing life-changing experiences around the globe.
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