The Role
Work on DeleteMe's Privacy Operations team to find and remove members' personal information from online sources, manage removal requests, document cases in Jira, escalate patterns, and collaborate with Product, Engineering, and Customer Success to improve processes and tooling.
Summary Generated by Built In
DeleteMe is the leader in proactive privacy protection.
We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.
Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.
DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.
DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.
Job Summary:
DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a DeleteMe Privacy Advisor you will be focused on helping members through removing their information from the internet. You’ll do this by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner.
*This is an in-person role based in our Boston, MA office. Team members are expected to work on-site five days per week to support cross-functional collaboration
Job Responsibilities
- Protect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sources
- Investigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokers
- Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable
- Identify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers
- Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements
- Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements
- Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow
Minimum Qualifications
- 2–3 years of experience in internal operations, Trust & Safety, professional services, or customer support
- Demonstrated ability to execute at scale, such as processing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillment
- Strong critical thinking and problem-solving skills, with proven attention to detail in high-volume, accuracy-sensitive work
- Clear and confident communicator, both verbally and in writing, able to explain complex issues simply and persuasively
- Proficiency with G Suite tools (Gmail, Google Sheets, Docs, etc.) and experience working in Jira or similar ticketing systems
- Adaptable and resilient, thrives in a fast-paced, constantly evolving environment
- Passion for learning, with the ability to quickly grasp new processes, tools, and industry concepts
Preferred Qualifications
- Background in Trust & Safety, privacy operations, or fraud/risk investigations
- Experience working with adversarial environments (e.g., bad actors, fraudsters, or data brokers)
- Familiarity with privacy regulations or consumer data protection concepts
- Demonstrated experience in process improvement and contributing feedback to product or engineering teams
What We Offer
- Comprehensive health benefits
- Generous 401k matching
- Paid time off
- 12 company-paid holidays
- Child Care expense reimbursement
- Fitness reimbursement
- Birthday time off
Skills Required
- 2-3 years of experience in internal operations, Trust & Safety, professional services, or customer support
- Demonstrated ability to execute at scale (processing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillment)
- Strong critical thinking and problem-solving skills with attention to detail in high-volume, accuracy-sensitive work
- Clear and confident communicator, both verbally and in writing
- Proficiency with G Suite tools (Gmail, Google Sheets, Docs)
- Experience working in Jira or similar ticketing systems
- Adaptable and resilient; thrives in a fast-paced, constantly evolving environment
- Passion for learning and ability to quickly grasp new processes, tools, and industry concepts
- Background in Trust & Safety, privacy operations, or fraud/risk investigations
- Experience working with adversarial environments (bad actors, fraudsters, or data brokers)
- Familiarity with privacy regulations or consumer data protection concepts
- Experience in process improvement and contributing feedback to product or engineering teams
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The Company
What We Do
Your personal information is available for public consumption. This makes you–and the organization you work for–an easy target for abuses ranging from identity theft, robocalls, and spam texts to social engineering, and executive and employee threats. DeleteMe removes unwanted instances of personal information from online sources; making it simple for our customers to keep their personal data from being used and abused by others. With over 35 Million individual pieces of data removed since 2010, DeleteMe is the category-defining market leader in the personal data removal space.
