Print Support Project Manager

Staples is business to business. You’re what binds us together

Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

What you’ll be doing:

The Print Support Project Manager is responsible for simultaneously managing multiple Print Program Implementations of high-level customers (Fortune 1000 companies) for the Business Development team and other large print programs. They will lead and coordinate internally with key partners in sales, operations, and eCommerce, as well as externally with print vendors, to make sure required program information is gathered and communicated, resulting in implementations that are accurate and meets desired customer timeline. They will interact directly with the customer and serve as the primary contact for implementation specific questions and problem resolution.

Duties & Responsibilities

Project Management

• Define project scope, objectives, deliverables, and success criteria at project initiation.
• Identify, secure, and manage resource requirements throughout the project lifecycle.
• Develop and maintain project timelines, ensuring all stakeholders remain aligned and key milestones are achieved.
• Lead implementation activities with both internal and external partners to ensure projects are completed on time and meet customer expectations.
• Manage project changes, risks, and interventions to ensure successful outcomes.
• Escalate implementation risks proactively and recommend solutions to keep projects on track.
• Conduct root cause analysis to identify obstacles and implement process improvements for future projects.
• Communicate daily, weekly, and milestone-based project updates to stakeholders regarding implementation progress and performance metrics.

Program Implementation & Customer Support

• Coordinate and expedite print program implementations from customer quote acceptance through setup and deployment on the web ordering platform.
• Manage complex implementation requirements for strategic accounts, including product kitting, inventory transfers, warehousing logistics, assortment management, third-party punchout integrations, and other program management activities.
• Serve as a subject matter expert and consultant on print program requirements, processes, and best practices.
• Provide strategic guidance and recommendations based on proven business models and industry best practices.
• Drive customer satisfaction through direct interaction, proactive communication, and successful program execution.
• Collaborate cross-functionally to ensure seamless implementation and delivery of customer solutions.

Process Improvement & Documentation

• Create, maintain, and continuously improve Standard Operating Procedures (SOPs), work instructions, and implementation documentation.
• Identify opportunities to streamline processes, improve efficiency, and enhance the customer experience.
• Establish and monitor implementation benchmarks and performance metrics to ensure operational excellence.
• Document lessons learned and apply process improvements to future implementations and customer programs