The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service call process where most service calls are filtered to first and provide quick support for tasks that are not required to be onsite for.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Installing print drivers (PC or MAC)
• Repair printing issues that are non-hardware related
• Answer general inquiries regarding client’s equipment
• Training end users on proper machine function
KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge: This position requires a basic understanding of networking and pcs. Prefer A+ or Network certifications.
2. Skills: Must be extremely accurate and detail oriented. Must also possess excellent written and oral communication skills. Customer services mindset. Highly self-motivated and directed.
3. Abilities: Proven analytical and problem-solving abilities. Must have ability to meet deadlines.
Skills Required
- Basic understanding of networking and PCs
- A+ or Network certification
- Excellent written and oral communication skills
- Customer service mindset
- Accuracy and strong attention to detail
- Self-motivated and self-directed work style
- Analytical and problem-solving abilities
- Ability to meet deadlines
What We Do
GFI Digital was established in 1999 by our local owner Bruce Gibbs. We are a full service provider of office technology. From Sharp and Ricoh multi-function printers to our experts in IT, we have what it takes to make and keep technology simple for your business. GFI Digital is a single vendor solution to create efficiencies in every aspect of office technology Our Mission: "To develop and support our customers and employees through our commitment to service excellence." Our services include Copiers, Printers, as well as Managed Print, Managed Network, and Advanced Technology Services. ■ Ricoh RFG Circle of Excellence ■ Pro’s Elite 100 Dealer since 2011 ■ St. Louis Post-Dispatch Top Places to Work ■ Sharp Hyakuman Kai Award since 2015 ■ Sharp Platinum Level Service Provider
