Responsibilities:
● Process and release online orders to vendors within the Ship To Your Door
● Process and release online orders to vendors within the Vehicle Wrap Vendor
● Facilitate communications between Vendor contact(s)
● Troubleshoot and problem solve independently and quickly
● Alert customer service quality issues using zendesk
● Perform preflight and fix and catch file issues using pitstop prior to releasing to vendor(s)
● Communicate to various vendors on job assignments, sign off on vendor proofs (QC reports), quality control checks and managing the vendor portal
● Document Vendor KPI feedback to Team Lead of Production
● Effectively use ZenDesk, Ansira App, Adobe Pit stop and Harvest software
● Responsible for Vendor Application management efficiency
● Place Online/Offline orders to offline vendor portals
● Back up Mid Level Production Coordinator in Direct Mail portal
● Facilitate communications between Vendor contact(s)
● Troubleshoot and problem solve independently and quickly
● Schedule drop shipments for Every Door Direct Mail / Direct Mail orders and provide all documentation to mail vendors as a back-up
● Alert customer service quality issues using zendesk
● Manage client vendor orders and relationship with stakeholders as back up
● Provide commercial invoices to vendors as needed
● Manage oneself and represent Ansira professionally
● Learn all Ansira softwares
Requirements:
● Must be fluent in English which includes the ability to read and write
● Strong print knowledge (Minimum of 2 years’ experience)
● Strong communication and follow-up skills
● Ability to follow company procedures and multitask through various modules and platforms
● Ability to learn new technologies, softwares and computers quickly
● Familiar with traditional print production workflows and vendor capabilities
● Prepress skills
● Knowledge of Adobe Suite software
● Detail oriented
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What We Do
An independent, global marketing technology and services firm, Ansira believes in transparent partnerships to meet clients where they are on their customer experience journey. Ansira designs relevant, persuasive experiences for all the right moments; strengthening relationships, cultivating brand loyalists, and assuring profitable client growth. Teams operating across the US, Europe, South Asia, and Oceania, arm brands and their channel sales ecosystems with digital offerings, channel partner marketing technology and services, and local marketing technology to make these experiences possible.
