At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
We are looking for a skilled Principal Software Engineer with vast experience in building high-performing, scalable, enterprise-grade, cloud-based applications, to join our outstanding Verint Analytics team. You will be part of a talented software group that works on strategic enterprise Analytics products. You will be responsible for product development, troubleshooting, challenging problem resolutions and technical guidance to development teams, software design and development of complex solutions.
You will be responsible for SW architecture, design, proof of concepts and development of complex solutions. Collaborate with cross-functional stakeholders to understand requirements and business needs to define the best SW design solutions. You will play a key role in ensuring product quality, fostering innovation, and contributing to the long-term technical vision of the product.
Principal Duties and Essential Responsibilities:
- Responsible for evaluating emerging & established cloud-based technologies against product requirements and for creating proof of concept for guiding the development team.
- Taking part in the development of complex solutions.
- Provide technical leadership by influencing the design and architecture of major software components.
- Produce technical documentation and design artifacts to ensure scalability and reusability across the application while enforcing best practices
- Help foster the culture of creativity and excellence through technical innovations and thought leadership.
- Mentor and train other engineers on design techniques, test automation methodologies and coding standards.
- Detail-oriented and highly organized with the ability to manage multiple priorities.
- Excellent organization, time management, and project leadership skills.
- Adheres to strict deliverable deadlines while able to multitask.
- Ability to work in a globally distributed environment spread across multiple time zones.
- Collaborate with peer architects and Gain knowledge of integrated solutions
- Champion product quality, customer-centric thinking, and technical excellence.
- Pioneer research and development efforts to evolve the product and explore new technologies.
- Communicate with customers other stakeholders to understand and resolve the issues in production.
Required Qualification:
15+ years of overall experience, including a minimum of 10 years of enterprise, full-life cycle in Architecture, design and development of large-scale applications.
Bachelor's / master’s degree in computer science, Computer Engineering, Information Technology, or relevant field
Proven hands-on experience for at least 7 years in common OOP programming languages (Java, GO, Python or similar) and proven full- stack knowledge (such as React, Node JS, Angular or similar)
5+ years’ experience in SaaS cloud-native product development, microservices architecture, API and event-driven development and best practices,
Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required. You should be a developer by nature, technology enthusiastic with a sharp mind and great analytical skills
Strong cloud experience with AWS and additional vendors (GCP, Azure).
Excellent knowledge of cloud computing technologies and current computing trends
An in-depth understanding of Public/Private/Hybrid Cloud solutions and proven experience in the transition of an on-prem solution into a multi-tenant multi-cloud environment.
Proven experience with DevOps tools and CI/CD processes
Experience with SQL and No-SQL Databases
Experience with Containerized Technologies like Docker, Kubernetes.
Experience in Monitoring Solutions like Data Dog, Prometheus, ELK Stack, etc.
Experience in Serverless technologies like Cloud Functions, AWS Lambda, KNative, etc
Experience in complex problem-solving and multi-system problems.
Exposure to AI tools in development cycle and drive development excellence through the usage of AI tools.
Excellent leadership, communication and collaboration skills. Lead, coach & retain leaders and engineers in a global, cross-office environment
High prioritization capabilities
Positive attitude, mission-driven, action-oriented, and a strong commitment to delivering quality work
Why Join Us?
Work on a critical enterprise product with real-world impact.
Collaborate with a talented and passionate team.
Opportunity to grow technically and professionally.
Flexible work environment with exposure to both cloud and on-premise technologies.
Be a driver of innovation, quality, and customer success.
Be a part of Great Place to Work in 16 countries across 5 continents
Skills Required
- 15+ years of overall experience in software engineering
- Bachelor's masters degree in computer science or relevant field
- Proven hands-on experience in OOP programming languages and full-stack technologies
- 5+ years in SaaS cloud-native product development and microservices architecture
- Strong cloud experience with AWS and other vendors
- Experience with DevOps tools and CI/CD processes
- Excellent leadership and collaboration skills in a global environment
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
Verint Insights
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
