Principle Product Manager

Xplor Technologies: We empower businesses to focus on what they love by providing the technology they need to grow.

You’ll join Xplor Field Services, driving product for FieldEdge—a category-leading platform purpose-built for contractors and field service professionals. From HVAC and plumbing to electrical and beyond, FieldEdge simplifies everything from dispatch to payments, helping businesses grow with less effort. 

As a Principle Product Manager, you’ll be responsible for helping drive the vision, strategy, and execution across the FieldEdge product line. You’ll be a senior member of a team of product managers and partner with design, engineering, marketing, customer success, and sales to deliver a product that drives business results and customer impact. Your work will shape how we scale FieldEdge, enter new markets, and increase ARPU through both core improvements and expansion opportunities. 

This role reports to the VP of Product, Field Services, and sits on the Field Services leadership team.

Responsibilities:

• Support and evolve the product vision and roadmap for FieldEdge, aligned to customer needs and business strategy 

• Manage, lead, coach, and grow a several members of a high-performing team of product managers focused on delivering outcomes

• Own a significant portion of the product portfolio including establishing a vision for the space, establishing core KPIs, managing a scrum team, and driving towards weekly milestones.

• Define and prioritize investments across core workflow improvements, new monetizable modules, and technical infrastructure 

• Develop a deep understanding of field service businesses through direct customer engagement and industry research 

• Balance quick wins, foundational work, and long-term bets within the roadmap 

• Partner with design and engineering to ensure high-quality discovery and delivery processes 

• Partner with design and research to establish a repeatable and scalable customer research program to build a strong feedback loop 

• Collaborate with GTM teams to position and launch new capabilities effectively 

• Define success metrics and use data to drive prioritization, performance measurement, and iteration 

• Communicate progress, risks, and strategic tradeoffs clearly to executive stakeholders 

• Manage and structure external vendor partnerships to supplement core team delivery 

• Be a voice for Field Services internally—representing our customers and guiding product thinking across the company 

The average base salary pay range for this position is $150,000 to $190,000

• Location: In this position, you can work from home 100% in the following locations: (any state within the lower 48 of the USA). 

• 8+ years of product management experience, including 2+ years managing product managers 

• Experience delivering SaaS products with operational complexity (e.g. scheduling, quoting, mobile, payments, CRM) 

• Strong understanding of or interest in the field services space—HVAC, plumbing, electrical, etc. 

• Experience establishing or working within an open API ecosystem to enable partnerships and integrations 

• Demonstrated ability to scale products and teams in fast-moving environments 

• Deep experience with Agile product development and cross-functional collaboration 

• Strong business acumen—able to tie product investment to revenue impact (e.g. ARPU, retention) 

• Analytical mindset with comfort using data to guide decisions and strategy 

• Experience working with a mix of near-shore, off-shore, and contract resources 

• Proven ability to lead through influence, set priorities, and drive alignment across functions 

• Strong communicator with experience engaging executives, customers, and teams 

• Empathy for users and a passion for building tools that improve their daily lives 

• Experience with or background in accounting is a plus

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members. 

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development 
• A collaborative, team environment with people who truly love what they do 
• Unlimited access to LinkedIn Learning, 10% of your time devoted to growing you and your career, and further support to help you grow 
• Flexible work arrangements 

All your information will be kept confidential according to EEO guidelines.

More about us 

We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast-growing “everyday life” verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payment processing platform. With operations in North America, Australasia, Asia, Europe, and the UK, we serve over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024.

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.

EEO and Artificial Intelligence

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]. 

We make it a priority to respond to each person who applies.

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