Principal UX Lead

About ProArch:

At ProArch, we partner with businesses around the world to turn big ideas into better outcomes through IT services that span cybersecurity, cloud, data, AI, and app development. We’re 400+ team members strong across 3 countries (we call ourselves ProArchians)—and here’s what connects us all:

• A love for solving real business problems
• A belief in doing what’s right

What’s it like to work here?

• You’ll keep growing. You’ll work alongside domain experts who love to share what they know.
• You’ll be supported, heard, and trusted to make an impact.
• You’ll take on projects that touch industries, communities, and lives.
• You’ll have the time to focus on what matters most in your life outside of work.

At ProArch, you’ll be part of teams that design and deliver technology solutions solving real business challenges for our clients. With services spanning AI, Data, Application Development, Cybersecurity, Cloud & Infrastructure, and Industry Solutions, your work may involve building intelligent applications, securing business‑critical systems, or supporting cloud migrations and infrastructure modernization. 

Every role here contributes to shaping outcomes for global clients and driving meaningful impact. You’ll collaborate with experts across data, AI, engineering, cloud, cybersecurity, and infrastructure—solving complex problems with creativity, precision, and purpose. You’ll join a culture rooted in technology, curiosity, and continuous learning. A place where we move fast, trust you to make an impact, encourage innovation, and support your growth.

Job Description:

We are looking for an experienced and visionary UX leader to drive the future of AI-powered user experiences. The ideal candidate will lead UX strategy, build innovative customer experiences using Generative AI and Agentic AI, and create seamless interactions between users and AI systems.

This role requires a strong mix of UX leadership, AI-driven innovation, customer journey understanding, design thinking, and cross-functional collaboration.

Key Responsibilities:

• Define and drive UX strategy for AI-powered products and platforms.
• Integrate Generative AI and Agentic AI into UX research, design, and workflow processes.
• Design customer experiences based on customer journey insights and AI-driven engagement.
• Build and evolve scalable design systems.
• Create intuitive experiences for human and AI-agent interactions.
• Lead and mentor a high-performing UX team.
• Collaborate with Product, Engineering, AI, and Marketing teams.
• Drive innovation, experimentation, and UX best practices.
• Provide thought leadership on emerging AI and UX trends.
• Support enterprise-level architecture and digital transformation initiatives.

• 15–20+ years of experience in UX, Software Engineering, Enterprise Architecture, or Product Design.
• Strong expertise in:

1. UX Strategy
2. Design Thinking
3. Customer Experience Design
4. Generative AI
5. Agentic AI
6. Design Systems
7. Customer Journey Mapping

• Experience working with cross-functional global teams.
• Strong communication, leadership, and stakeholder management skills.
• Ability to solve complex business and design problems.
• Hands-on approach with strong execution capabilities.

Preferred Qualifications

• Bachelor’s/master’s degree in computer science, Software Engineering, AI, UX Design, or related field.
• Experience in enterprise digital transformation programs.
• Experience building AI-powered customer experiences and multi-agent ecosystems.