The Role
Leads UX strategy and service design through user research, journey mapping, prototyping, interaction design, and usability testing. Collaborates with cross-functional stakeholders to translate insights into scalable digital, physical, and operational experiences. Influences product strategy, communicates findings, mentors designers, and iterates solutions using customer feedback. The role supports services spanning pharmacy, optical, auto care, and home services across Walmart’s digital platforms, stores, and associate tools.
Summary Generated by Built In
Position Summary...What you'll do...The Principal UX Designer leads the development and enhancement of user experience strategies by conducting comprehensive research, including user interviews and journey mapping. This role collaborates closely with cross-functional teams and stakeholders to translate insights into innovative, user-centered design solutions that drive business value. The position requires expertise in prototyping, usability testing, and interaction design to ensure seamless and effective digital experiences. The Principal UX Designer also mentors team members, promotes continuous improvement, and supports organizational goals through clear communication and strategic influence across multiple business units.
About the team:
The Omni Services Design team is dedicated to enhancing how customers and associates engage with Walmart’s services by applying service design principles. The team creates seamless, integrated experiences across physical and digital channels, including discovery, scheduling, check-in, service delivery, payment, and follow-up. Focus areas include pharmacy, optical, auto care, and home services. Their work spans Walmart.com, the Walmart app, in-store touchpoints, operational processes, and associate tools. By combining customer insights, retail operations, digital product design, and service innovation, the team shapes the future of Walmart’s service experiences with a user-centered approach.
What you'll do:
What you'll bring:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
About the team:
The Omni Services Design team is dedicated to enhancing how customers and associates engage with Walmart’s services by applying service design principles. The team creates seamless, integrated experiences across physical and digital channels, including discovery, scheduling, check-in, service delivery, payment, and follow-up. Focus areas include pharmacy, optical, auto care, and home services. Their work spans Walmart.com, the Walmart app, in-store touchpoints, operational processes, and associate tools. By combining customer insights, retail operations, digital product design, and service innovation, the team shapes the future of Walmart’s service experiences with a user-centered approach.
What you'll do:
- Lead user experience strategy development through user interviews, surveys, and contextual inquiries to enhance interaction design.
- Analyze and synthesize user research data to create user journeys, storyboards, and personas that inform design decisions.
- Collaborate with cross-functional teams and stakeholders to align UX solutions with business objectives and technical requirements.
- Design and prototype scalable interaction patterns and visual designs adhering to user-centered principles and platform guidelines.
- Plan and conduct usability testing, iterating designs based on feedback to optimize user satisfaction and product effectiveness.
- Drive research initiatives, evaluate findings, and communicate insights to influence product strategy and innovation.
What you'll bring:
- Agentic Design & Emerging Tools: Experience using AI and agentic tools to explore, prototype, and build new experiences—learning quickly and adapting as tools, patterns, and customer expectations evolve.
- Exceptional Craft & Service Design: Strong visual and interaction design craft with exceptional attention to detail, grounded in service design principles and an understanding of how experiences connect across digital, physical, and operational touchpoints.
- Fast-Moving Product Development: Comfort working in fast-moving product pods—prototyping quickly, testing experiences in flight, learning from real customer feedback, and continuously refining releases as they scale.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer SciencePrimary Location...1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or a related area, plus 5 years of experience in UI/UX, interactive and visual design, electronic art, multimedia design, or a related area
- 7 years of experience in UI/UX, interactive and visual design, electronic art, multimedia design, or a related area
- Experience using AI and agentic tools to explore, prototype, and build new experiences
- Strong visual and interaction design skills grounded in service design principles
- Experience working in fast-moving product development environments with rapid prototyping, testing, and iteration
- Design certification, such as IDEOU Foundations in Design Thinking Certificate
- Experience driving product development in a user experience area
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or a related area
- Related industry experience, such as retail, supply chain, eCommerce, or healthcare
- Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
- Master's degree in Architecture, Artificial Intelligence, Business, Cognitive Science, or Computer Science
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
