The Role
Lead UX strategy and design for Walmart’s financial services and payments experiences. Conduct user research, interviews, surveys, site visits, and usability testing; create journey maps, interaction designs, prototypes, and visual designs; and translate complex financial, technical, and regulatory requirements into accessible, intuitive experiences. Collaborate with product, engineering, legal, compliance, research, and business teams, while mentoring designers and driving continuous improvement.
Summary Generated by Built In
Position Summary...What you'll do...As a Principal UX Designer at Walmart, you will lead the development and enhancement of user experience strategies by conducting comprehensive research, user interviews, and usability testing. This role requires collaboration with cross-functional teams and stakeholders to translate insights into innovative design solutions that drive customer satisfaction and business value. You will oversee prototyping, interaction design, and visual design efforts while ensuring alignment with organizational goals. Your expertise will guide the creation of scalable, user-centered products that improve engagement and operational efficiency across Walmart’s digital platforms.
About the team:
The financial services and payments design team is part of Walmart’s Global Design organization, enhancing both consumer and associate experiences. We design how customers pay online and in-store by transforming complex processes into clear, intuitive interactions. We collaborate closely with engineering, product, and business partners, the team applies user-centered design principles, prototyping, and usability testing to deliver seamless experiences. Their work supports continuous improvement through research and cross-functional collaboration, ensuring solutions meet customer needs effectively while maintaining high standards of quality and innovation.
What you'll do:
What you'll bring:
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
About the team:
The financial services and payments design team is part of Walmart’s Global Design organization, enhancing both consumer and associate experiences. We design how customers pay online and in-store by transforming complex processes into clear, intuitive interactions. We collaborate closely with engineering, product, and business partners, the team applies user-centered design principles, prototyping, and usability testing to deliver seamless experiences. Their work supports continuous improvement through research and cross-functional collaboration, ensuring solutions meet customer needs effectively while maintaining high standards of quality and innovation.
What you'll do:
- Lead user research initiatives including interviews, surveys, and site visits to gather actionable insights for enhancing user experience.
- Develop and communicate user journey maps, storyboards, and interaction designs to guide product development.
- Collaborate with cross-functional teams and stakeholders to align UX strategies with business objectives and market trends.
- Design, prototype, and iterate on user-centered solutions ensuring usability and accessibility standards are met.
- Plan and execute usability testing and analyze results to inform continuous design improvements.
- Mentor and guide team members to foster professional growth and maintain high-quality design standards.
What you'll bring:
- Deep experience designing payments and financial services experiences, simplifying complex flows while building customer trust and clarity.
- Strong proficiency in prototyping and usability testing to validate payment journeys, financial products, and transactional experiences.
- Expertise in interaction and visual design, leveraging native mobile patterns, accessibility standards, and design systems.
- Ability to translate complex financial, technical, and regulatory requirements into simple, intuitive customer experiences.
- Strong cross-functional collaboration with product, engineering, research, legal, compliance, and business partners to balance customer and business needs.
- Proven ability to use qualitative and quantitative insights to identify opportunities, influence strategy, and continuously improve financial experiences.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer SciencePrimary Location...1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Skills Required
- Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or a related area, plus 5 years of experience in UI/UX, interactive and visual design, electronic arts, multimedia design, or a related area
- 7 years of experience in UI/UX, interactive and visual design, electronic arts, multimedia design, or a related area
- Design certification, such as IDEOU Foundations in Design Thinking Certificate
- Experience driving product development in a user experience area
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or a related area
- Related industry experience, such as retail, supply chain, eCommerce, or healthcare
- Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
- Master's degree in Architecture, Artificial Intelligence, Business, Cognitive Science, or Computer Science
Walmart Global Tech Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Walmart Global Tech and has not been reviewed or approved by Walmart Global Tech.
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Strong & Reliable Incentives — Compensation packages typically include base pay, performance bonuses, and stock awards, with access to an employee stock purchase plan. Feedback suggests annual bonus structures and stock grants are a consistent part of total compensation in many roles.
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Retirement Support — Retirement offerings include a company 401(k) match and stock purchase options that support long‑term savings. Feedback suggests these programs are a notable strength within the overall package.
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Parental & Family Support — Family benefits feature paid parental leave and adoption assistance, alongside tax‑advantaged accounts for healthcare spending. Feedback suggests these supports contribute meaningfully to perceived total rewards value.
Walmart Global Tech Insights
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The Company
What We Do
Walmart has a long history of transforming retail and using technology to deliver innovations that improve how the world shops and empower our 2.2 million associates. It began with Sam Walton and continues today with Global Tech associates working together to power Walmart and lead the next retail disruption. We’re a high-performing, primarily virtual workforce that is human-led and tech-empowered. Our world-class software engineers, data scientists and engineers, cybersecurity professionals, product managers and business service professionals work with top talent on cutting-edge technologies that create unique and innovative experiences for our associates, customers and members across Walmart, Sam’s Club and Walmart International. At Walmart Global Tech, one line of code or bold idea can make life easier for hundreds of millions of people – talk about epic impact at a global scale.
