Note: Fidelity will not provide immigration sponsorship for this position
The User Experience Content team contributes to Fidelity.com, NetBenefits.com, our flagship mobile app, NetBenefits mobile app, and Fidelity Health mobile app to help customers confidently manage and grow their financial lives. These products support some of the most heavily trafficked financial services experiences in the world. Our team’s strength is its ability to think holistically across journeys, platforms, and user needs to connect people with the guidance, tools, insights, and resources they need to make informed financial decisions and achieve greater financial well-being.
The RoleAs a Principal Content Strategist on the Workplace Investing UXC team, you will develop content strategies and scalable solutions for NetBenefits.com and the NetBenefits mobile app, helping participants understand and act on workplace benefits, retirement planning, and financial wellness opportunities. You'll translate complex financial concepts into intuitive, actionable experiences that guide participants as they discover benefits, evaluate options, and make informed decisions about their financial future.
Working closely with Product, Design, Research, and Legal, Risk & Compliance partners, you'll own content strategy across key participant experiences. From onboarding and engagement to planning and decision-making, you'll create content that reduces complexity, builds trust, and helps participants move forward with clarity at critical moments.
- 7–10 years of experience in content strategy, UX writing, content design, or related disciplines, preferably within financial services, benefits, healthcare, retirement, fintech, or similarly complex domains.
- Proven track record as a collaborative, confident leader who can balance strategic thinking with hands-on execution.
- Experience shaping content across large-scale digital ecosystems, customer journeys, and product experiences, and partnering with product management, business stakeholders, UX Design, UX Research, and Legal, Risk & Compliance.
- Comfort influencing senior stakeholders and navigating highly cross-functional environments.
- Exceptional ability to translate complex financial, regulatory, product, and benefits-related concepts into clear, actionable, customer-centered content.
- Strong understanding of, or proven ability to deeply learn, retirement products and planning, workplace benefits, and financial wellness.
- Experience designing content for customers with varying levels of financial literacy and confidence, and using research data and insights to fuel iterations and improvements.
- Experience defining content standards, governance models, content frameworks, and scalable approaches across products or platforms.
- A portfolio that demonstrates:
- Strategic thinking across complex systems and customer journeys
- The ability to influence product direction through content
- Strong execution across web and mobile experiences
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- 7-10 years of experience in content strategy, UX writing, content design, or related disciplines, preferably within financial services, benefits, healthcare, retirement, fintech, or similar domains.
- Proven track record as a collaborative, confident leader who can balance strategic thinking with hands-on execution.
- Experience shaping content across large-scale digital ecosystems, customer journeys, and product experiences, partnering with product management, business stakeholders, UX Design, UX Research, and Legal, Risk & Compliance.
- Comfort influencing senior stakeholders and navigating highly cross-functional environments.
- Ability to translate complex financial, regulatory, product, and benefits-related concepts into clear, actionable, customer-centered content.
- Strong understanding of, or proven ability to deeply learn, retirement products and planning, workplace benefits, and financial wellness.
- Experience designing content for customers with varying levels of financial literacy and using research data and insights to iterate and improve content.
- Experience defining content standards, governance models, content frameworks, and scalable approaches across products or platforms.
- Portfolio demonstrating strategic thinking across complex systems and journeys, influence on product direction, and execution across web and mobile experiences.
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
