Principal Technology Program Manager

Description and Requirements
The Team You Will Join
Program / Project Execution is a function under the Global Technology Strategy and Operations team whose function is to support MetLife Business partners to deliver value through a structured and disciplined execution strategy. This highly skilled and experienced team works closely with Global and Corporate Security, Global Infrastructure, Global Technology, Investments, Corporate Real Estate, and other delivery teams across MetLife.
The Opportunity
The Principal Program Manager Role is responsible for leading high-impact, cross-functional Global Technology programs across complex environments. The role is embedded within the Global Technology Strategy & Operations centralized function and is responsible for aligning and driving multi-disciplinary matrixed teams to successful and predictable outcomes.
Success in this role means being a innovative strategic thinker who thrives in complex environments, influences without authority, and drives transformation through curiosity, insight, and strong relationship management. You will work collaboratively with internal and external partners and connect teams from across MetLife leading engagements through a structured disciplined delivery. As a steward of MetLife's New Frontier Strategy, this opportunity pulls together strategic thinking and tactical execution approaches, having a commercial mindset, and delivering with speed and discipline driving value delivery.
Core Competencies

• Dynamic Matrixed Team Leadership
• Strategic & Tactical Planning
• Risk & Issue Management
• Budgeting & Financial Oversight
• Schedule Management
• Communication & Presentation
• Stakeholder Management
• Teamwork & Leadership in Matrix Environments
• Software Development Life Cycle
• IT Program / Project Management
• Curiosity & Learning Agility
• Influencing Without Authority
• Relationship Management

How You'll Help Us Build a Confident Future (Key Responsibilities)

• Lead complex, multi-domain and global programs from initiation through delivery.
• Manage scope, schedule, budget, risks, and interdependencies across enterprise teams.
• Ensure value delivery by challenging and facilitating alignment with strategic goals to deliver measurable business value.
• Translate enterprise strategy into actionable program objectives.
• Integrate Global Technology Service and Operations -aligned services such as Performance Insights, Work Management Platforms, Agile Enablement and Financial Management into program execution.
• Demonstrate an ownership mindset and independence while navigating ambiguity and change.
• Apply learning agility to adapt strategies and solutions in real-time.
• Leverage internal and external environments to inform decision-making and drive innovation.
• Influence of stakeholders across all levels without formal authority.
• Build and sustain strong relationships across business, technology, and operations.
• Facilitate executive-level communications and stakeholder engagement.
• Apply deep understanding of systems development life cycle (SDLC), agile methodologies, and technical platforms (e.g., Azure DevOps, ApptioOne, TargetProcess).
• Use data-driven insights to guide prioritization, planning, and performance management.
• Coach and develop team members and delivery partners to elevate overall team impact and performance. Foster a culture of continuous learning, collaboration, and growth across the program ecosystem.

Required Skills:

• 10+ years of experience in IT and business/industry program management.
• Proven success leading enterprise-scale programs with strategic visibility.
• Demonstrated experience with executive stakeholder management.
• Strong technical acumen and experience with agile and hybrid delivery models.
• Demonstrated ability to influence, adapt, and lead in complex environments.

Preferred Skills:

• PMP or PgMP certification preferred.
• Insurance or financial services industry experience preferred.
• Experience with technology infrastructure and integration platforms within global security, cloud services and/or network technologies.
• Experience with hybrid Waterfall / Agile delivery environments and transformation.
• Experience establishing and Maintaining Program / Project Delivery Standards and documentation.
• Agile Certifications preferred.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $121,100 - $165,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$121,100 - $165,000
#BI-Hybrid