The Principal Technical Success Manager is the enterprise-level data, technical and use case expert for Mayo Clinic Platform Solution Developer Market. This role works with Solution Developer partners to defines and align prospect needs with MCP technical, data and services capabilities. In addition, the Principal TSM sets TSM operating standards across partners, and leads cross-program initiatives that improve data usability, governance clarity, and modeling workflows in Mayo Clinic Platform. The Principal TSM influences product and policy, represents the Solution Developer Market with internal partners, and creates durable capabilities that scale across programs. This is an SME role with direct customer engagement and significant cross-functional influence.
The position will be responsible for the following essential functions:
- Engage with prospects and customers at a data, technical and potentially clinical level to understand and define customer value proposition based on MCP capabilities.
- Work with prospects on scoping engagements.
- Define and maintain TSM standards (onboarding blueprint, milestone definitions, data capabilities, documentation standards) and audit adherence.
- Work with prospects to define data needs including initial analysis of MCP data assets.
- Own the TSM capability roadmap with data services, and product leaders; publish/maintain artifacts on order to serve customers canonical cohort-building patterns and schema primers.
- Represent market in technical design for horizontal enablers (shared notebooks, data dictionaries, governance FAQs, imaging de-identification workflows).
- Represent MCP in platform governance and responsible AI forums; align practices with qualification/validation frameworks.
- Set program-level time-to-value targets (e.g., TTDA, first cohort) and publish quarterly results with improvement plans.
- Drive conversion-ready outputs and handoffs to downstream Mayo Clinic Platform offerings.
- Pilot/evaluate new modalities or tooling and institutionalize learnings through updated playbooks and training.
- Coach Senior/TSMs; run technical reviews for high-risk engagements; champion measurable outcomes and maintainable artifacts.
Minimum Education and/or Experience Required:
- Presence and expertise to engage with prospects and technical / data teams.
- 7–10+ years in healthcare role focused in technical, analytics and/or data science/ML roles with demonstrated platform-level improvements.
- Graduate level degree preferred with focus in Public Health, MBA or relevant technical field
- Ability to shape product direction and governance in data-intensive programs; exceptional executive communication.
- Evidence of enterprise-scale pattern creation and cross-functional leadership.
- Occasional travel may be required for program events, internal workshops, or partner meetings.
Additional Experience and/or Qualifications:
- Leadership of multimodal AI data programs, and/or Real World Evidence engagements.
- Publications, talks, or internal white papers that influenced practice or policy.
- Proven ability to balance strategic leadership with hands-on execution, driving results while influencing and aligning cross-functional teams toward shared objectives.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Skills Required
- Expertise engaging with prospects and technical or data teams
- 7-10+ years in healthcare technical, analytics, data science, or machine learning roles
- Ability to shape product direction and governance in data-intensive programs
- Exceptional executive communication skills
- Evidence of enterprise-scale pattern creation and cross-functional leadership
- Graduate degree in Public Health, an MBA, or a relevant technical field
- Leadership of multimodal AI data programs or Real World Evidence engagements
- Publications, talks, or internal white papers that influenced practice or policy
- Ability to balance strategic leadership with hands-on execution and cross-functional alignment
Mayo Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mayo Clinic and has not been reviewed or approved by Mayo Clinic.
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Retirement Support — A no-cost pension plus an employer-matched 403(b)/401(k) is positioned as a standout differentiator, offering strong long-term financial security. Feedback suggests this retirement combination elevates overall total rewards even when base pay is moderate.
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Healthcare Strength — Expanded medical networks, enhanced fertility coverage, and employer absorption of a plan year’s premium increases point to robust healthcare offerings. Feedback suggests annual updates maintain breadth and competitiveness of coverage.
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Parental & Family Support — Adoption assistance, dependent scholarships, child and elder-care resources, and EAP services provide meaningful family-oriented support. Feedback suggests these programs add tangible value beyond salary alone.
Mayo Clinic Insights
What We Do
Mayo Clinic is the first and largest integrated, not-for-profit medical group practice in the world. Doctors from every medical specialty work together to care for patients, joined by common systems and a philosophy of "the needs of the patient come first." More than 3,800 physicians and scientists and 50,900 allied health staff work at Mayo Clinic, which has sites in Rochester, Minn., Jacksonville, Fla., and Scottsdale/Phoenix, Ariz. Mayo Clinic also serves over 70 communities through Mayo Clinic Health System with locations in MN, IA, and WI. Collectively, these locations care for more than 1 million people each year.
