When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Why We Have This Role
How You’ll Find Success
- Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product
- You will work with clients to understand the customers programs and objectives
- Leverage your technical expertise to build programs that drive adoption and value for the customer
- Work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs, and deepen relationships with the clients they support
- As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service
How You’ll Grow
- Enhance your software platform knowledge and technical troubleshooting skills
- Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
- Develop critical customer relationship and communication skills to develop impactful, trusted relationships
- You'll become an expert in the Qualtrics platform and become a trusted partner to our top clients in the LATAM region
Things You’ll Do
- Drive Customer Adoption and Optimize Programs
- Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
- Leverage customer usage data to deliver actionable insights & recommendations
- Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity.
- Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
- Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
- Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
- Work on front end configurations such as building dashboards, configuring surveys, and building out workflows within Qualtrics.
- Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
- In person connection with customers, traveling on-site as needed
- Collaboration & Cross-Functional Partnerships
- Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
- Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
- Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes
What We’re Looking For On Your Resume
- Bachelor’s degree
- 5+ years experience working in a technical, consulting, or client-facing role
- Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
- Experience working with customers in all phases of their adoption journey
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritize and meet deadlines
- Familiarity with software, front-end development, and navigating API’s
- Excellent verbal and written communication skills
- Strong problem-solving skills
What You Should Know About This Team
- Supportive environment with opportunities to work both autonomously and collaboratively
- Fun, inviting, and inclusive work environment
- Team of passionate, kind, and smart people who exemplify what it means to be a team
Our Team’s Favorite Perks and Benefits
- Competitive salary, performance bonuses, and savings investment account.
- Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- Monthly allowance for meals, telework and groceries.
- Experience bonus to be used for an “Experience” of your choosing every year.
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
Top Skills
What the Team is Saying
What We Do
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally.
"We are in the business of empowering organizations to really understand what people want, and then act on it with empathy, speed, and scale. This is what Qualtrics Experience Management is really about." - Zig Serafin, CEO
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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OnSite Workspace
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
