Principal Technical Program Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team & Role:
The Unified Technology Program Management Office (PMO) delivers cross-functional programs across the company's most critical and complex functions - Product and Platform Release Management, Release Big Rocks, Platform Engineering, Global Cloud Infrastructure, Regulated Markets, Cloud Security, M&A, and other critical strategic programs.
As a Principal Technical Program Manager, you will manage large, complex release programs from start to finish. You will provide a proactive, strategic perspective on process improvements and a tactical view of daily progress and issues. Your primary focus will be engineering, but your responsibilities will include cross-functional coordination. Each day, you will exercise critical skills such as conflict resolution, cross-team collaboration, and asking and answering questions with precision.
You will work in a fast-paced environment to bring your programs to life and see them through to successful completion, cultivating collaboration and driving business outcomes. You will think strategically while driving the tactical execution of large cross-organizational programs, from initial conception, through program development, delivery, and transition to operations. The ideal candidate is a result-oriented, self-starter with an established, documented ability in engineering program management and operations.
What you get to do in this role:

• Drive large scale, high visibility software development programs

• Exercise wide latitude in determining objectives and approaches to critical assignments

• Organize complex, ambiguous problems into prioritized milestones, deliverables, and success criteria for your programs

• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.

• Work with multiple delivery teams to take ownership and accountability of technical project planning and delivery for product development programs

• Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program

• Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues

• Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and continuous improvement

• Drive a continuous focus on developing software-based solutions or using automation to replace repeatable, operational tasks

• Anticipate and remove obstacles that slow down or prevent programs from delivering on program objectives

• Drive for clarity to keep teams moving forward

• Provide "go to" leadership, transparency and visibility to the entire Technology & Products organization

• Seek to continuously grow by proactively seeking and embracing constructive feedback

• Provide feedback to colleagues to encourage an open and collaborative culture

• Understand and streamline end to end process

Qualifications
Preferred Qualifications:

• Proven project/program management experience involving many cross-functional teams
• Solid organizational skills with high regard for quality
• Strong collaboration and relationship-building skills - able to work well with various personalities in different functions. Skilled at bringing people together
• Excellent communication skills - able to communicate, document, and present complex technical issues concisely and efficiently for a variety of audiences
• Experienced and confident in creating slides and presenting to executives
• Effective listening skills and comfort asking powerful questions
• Passion for working with people in technical environments
• Strong leadership skills to influence and motivate without authority. A true servant leader
• Strong facilitation skills to lead/drive a variety of program events
• Excellent negotiation and conflict management skills

Basic Qualifications:

• 15+ years of program management experience in software development organizations
• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), or another equivalent combination of education and experience

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
MR23
For positions in this location, we offer a base pay of $186,600 - $326,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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