As a senior leader in IT Organization Management within the Employee Platforms - Workplace Technology team, you'll take a macro view of technology and innovation across the firm to develop solutions that have an everyday impact on customers, clients and businesses around the globe. As a leader of organizational, operational and technological change, you'll build partnerships with business groups across the firm. You'll also manage a high-performing team of IT managers from multiple job families who share your passion for technology and innovation. When you join JPMorgan Chase & Co., you gain access to the best minds in the business—both as part of the JPMorgan Chase & Co. global technology community and through our partnerships with some of the most important tech firms in the world.
Job responsibilities
- Partner with senior business and technology stakeholders to drive transparency, governance, and decision-making aligned to clear success metrics and measurable outcomes.
- Lead development and execution of business strategy, annual plans, and long-term objectives, translating priorities into roadmaps, milestones, and deliverables.
- Own end-to-end delivery of complex, cross-functional programs; run working groups and steering forums, managing dependencies, risks/issues, and actions to closure.
- Apply advanced analytical reasoning to evaluate program/team performance, identify improvement opportunities, and implement data-driven optimizations to increase efficiency and effectiveness.
- Optimize workforce planning, capacity modeling, and productivity, supporting talent development and capability building across the organization.
- Establish and run central office financial reporting routines (budget/forecast/actuals, accrual coordination, variance analysis, and executive-ready reporting in Excel/PowerPoint).
- Define and execute vendor management strategy and governance (vendor portfolio support, KPI/SLA performance, service reviews, escalation, and continuous improvement) in partnership with Procurement/Legal/Finance/Risk.
- Drive organizational change by ensuring adoption of new processes and systems through effective communication, training, and operating rhythm (QBRs/MBRs, town halls, strategy sessions, recognition).
- Create and maintain high-quality program communications, documentation, and internal knowledge resources (e.g., SharePoint) with strong executive storytelling and design acumen.
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Expertise in Resource Management; Technological, Organizational and/or Operational Change Management; Portfolio Management; Conflict Resolution; Negotiation; Budget/Financial Management, including Business Case Completion; Controls; and Partnership and Influence
- In-depth knowledge of at least one technology discipline (e.g., software delivery, infrastructure management)
- Ability to build an innovative culture
- Strategic planning (e.g., roadmap creation and execution)
- Experience in large-scale software development in one or more programming language
- Expertise in working in partnership with colleagues throughout the firm and in leading collaborative teams to achieve common goals
- BS/BA degree or equivalent experience
Preferred qualifications, capabilities, and skills
- Experience supporting a central program execution and/or business services office
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7+ years of experience or equivalent expertise in technical program management and leading complex technology programs in a large organization
- Resource management expertise
- Technological, organizational, or operational change management expertise
- Portfolio management expertise
- Conflict resolution and negotiation expertise
- Budget and financial management expertise, including business case completion
- Controls, partnership, and influence expertise
- In-depth knowledge of at least one technology discipline, such as software delivery or infrastructure management
- Ability to build an innovative culture
- Strategic planning experience, including roadmap creation and execution
- Experience with large-scale software development in one or more programming languages
- Experience partnering with colleagues across an organization and leading collaborative teams
- BS/BA degree or equivalent experience
- Experience supporting a central program execution or business services office
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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