Principal Technical Program Manager (Mailchimp)

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals. You probably know us by our flagship products, Credit Karma, TurboTax, and Mailchimp, but that's just the start. We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their entrepreneurial and financial lives.

Come join Mailchimp in the Product Development Operations team, as a Principal Technical Program Manager. This role is responsible for accelerating delivery of complex programs across the platform as well as partnering with our large customers.

We are looking for a strategic, creative problem solver who can influence stakeholders across the organization, lead high-visibility high-impact programs end-to-end to deliver business results.

Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Mountain View, CA, Atlanta, GA, or New York, New York offices two or more days per week.

Responsibilities

Overall:

• Thrive in establishing order and clarity amongst ambiguity and chaos
• Work well with others when conflicts arise, with ability to influence others to work towards desired outcomes
• Anticipate, recognize, and work through resistance or setbacks independently

Portfolio:

• Strong strategic partnership with Engineering, Product Leaders &Customers to deliver amazing customer innovations with velocity and provide technical guidance and focus across an organization
• Ability to quickly come up to speed and scale large portfolio of high priority deliverables independently
• Understand the product and technology landscape and connect the dots across various programs within a portfolio to simplify the 'why/what/how'
• Ability to implement durable program structure across portfolio, simplifying processes enabling the org to operate smoothly
• Partner with the Senior Leadership Team to unblock/guide program teams' delivery
• Manage risks, issues, and escalations
• Strong communication skills providing portfolio progress to Senior Leaders

Program:

• Flexibility to go deep when needed, applying repeatable program structure, executional rigor, and operational cadence to bring together complex, cross-organizational teams
• Drive creation of program roadmaps and execution plans across all phases of planning, development, and production readiness and launch
• Collaborate with key stakeholders in executive teams, product management & engineering, and various cross-functional teams to effectively drive towards program outcomes
• Quickly and effectively, identify and clarify the critical issues and dependencies that need action and drive them through to closure. Communicate results clearly and in actionable form. Effectively balance business needs versus technical constraints
• Communicate progress across the organization and at all levels; includes program status, risks, dependencies and change control