Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals. You probably know us by our flagship products, Credit Karma, TurboTax, and Mailchimp, but that's just the start. We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their entrepreneurial and financial lives.
Come join Mailchimp in the Product Development Operations team, as a Principal Technical Program Manager. This role is responsible for accelerating delivery of complex programs across the platform as well as partnering with our large customers.
We are looking for a strategic, creative problem solver who can influence stakeholders across the organization, lead high-visibility high-impact programs end-to-end to deliver business results.
Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Mountain View, CA, Atlanta, GA, or New York, New York offices two or more days per week.
Responsibilities
Overall:
- Thrive in establishing order and clarity amongst ambiguity and chaos
- Work well with others when conflicts arise, with ability to influence others to work towards desired outcomes
- Anticipate, recognize, and work through resistance or setbacks independently
Portfolio:
- Strong strategic partnership with Engineering, Product Leaders &Customers to deliver amazing customer innovations with velocity and provide technical guidance and focus across an organization
- Ability to quickly come up to speed and scale large portfolio of high priority deliverables independently
- Understand the product and technology landscape and connect the dots across various programs within a portfolio to simplify the 'why/what/how'
- Ability to implement durable program structure across portfolio, simplifying processes enabling the org to operate smoothly
- Partner with the Senior Leadership Team to unblock/guide program teams' delivery
- Manage risks, issues, and escalations
- Strong communication skills providing portfolio progress to Senior Leaders
Program:
- Flexibility to go deep when needed, applying repeatable program structure, executional rigor, and operational cadence to bring together complex, cross-organizational teams
- Drive creation of program roadmaps and execution plans across all phases of planning, development, and production readiness and launch
- Collaborate with key stakeholders in executive teams, product management & engineering, and various cross-functional teams to effectively drive towards program outcomes
- Quickly and effectively, identify and clarify the critical issues and dependencies that need action and drive them through to closure. Communicate results clearly and in actionable form. Effectively balance business needs versus technical constraints
- Communicate progress across the organization and at all levels; includes program status, risks, dependencies and change control
What We Do
Intuit is the global technology platform that powers prosperity for the people and communities we serve with TurboTax, Credit Karma, QuickBooks, and Mailchimp. Our teams innovate using a common architecture shared across all of our products to unlock powerful insights and deliver personalized customer experiences.
Our robust data and AI capabilities are instrumental to our success as an industry leader in the financial technology sector for consumer and small business customers. At the foundation of our platform architecture is a 100% modern SaaS development environment that enables our developers to deliver code fast, with quality, security and compliance built in. This platform delivers 65 billion machine learning predictions per day and 810 million AI-driven customer interactions each year. In addition, our proprietary generative AI operating system (GenOS) also makes it possible for Intuit developers to accelerate genAI product development at scale, resulting in tools like Intuit Assist—our genAI-powered assistant embedded across our ecosystem of products.
With our rich data platform, established AI foundation, commitment to data stewardship and responsible AI, and the exciting potential of our proprietary GenOS, we believe Intuit is uniquely positioned to lead the next wave of transformation and disruption.
Our culture of experimentation, collaboration, global engineering events, and learning-focused tech programs enables diverse teams of talented technologists to solve challenging problems that have a global impact for approximately 100 million consumer and small business customers.
Why Work With Us
We believe that diversity fuels innovation, and we are committed to building an ethical and inclusive workplace that enables everyone to do the best work of their lives. Together, we’re giving everyone the opportunity to prosper. Join us!
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