Principal Technical Program Manager - Community & Learning

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
The Opportunity
Empowering customers to learn, connect, and thrive in the Atlassian ecosystem is one of our top strategic priorities. As a Principal Technical Program Manager in the Community and Learning organization, you will play a pivotal role in shaping the future of how customers and champions connect, skill up, and adopt with Atlassian's products.
You'll lead the transformation of our learning and community experiences into an intelligent, unified, and scalable platform, connecting millions of users to personalized learning paths, AI-powered knowledge discovery, and peer-to-peer engagement opportunities. This is a high-impact role at the intersection of product, platform, and customer experience, driving Atlassian's mission to help every team unleash their potential.
What You'll Do
Lead and Own:
Take end-to-end ownership of complex, cross-company initiatives that shape the next-generation Atlassian Learning Platform and Community ecosystem-from design to launch and continuous improvement.
Architect Scalable Systems:
Partner with engineering and design leaders to define platform architectures that deliver rich, personalized learning and community experiences at global scale.
Drive Measurable Impact:
Establish success metrics for customer engagement, learning adoption, and satisfaction. Identify friction points across learning journeys and drive data-informed solutions to improve discoverability, completion, and retention.
Collaborate Broadly:
Work across Product, Engineering, Customer Success, Marketing, and Data Science to align investments, drive platform integrations, and amplify the impact of learning and community initiatives.
Champion the Customer:
Bring empathy and insight into how users learn, connect, and solve problems. Ensure that community and learning touchpoints are frictionless, personalized, and outcome-oriented for every customer.
Be a Thought Leader:
Serve as a subject matter expert on AI-driven learning experiences, self-service enablement, and community engagement strategies that scale human connection through technology.
What We're Looking For

• Technical Depth: 10+ years of experience designing and building enterprise-grade platforms and systems, with expertise in cloud, data, ecosystem, or experience platforms.
• Cloud & AI Fluency: Deep understanding of Community platforms and the latest in AI/ML technologies.
• Product Passion: A strong drive for product design and delivery, with the ability to balance strategic vision and technical execution.
• Influential Leadership: Proven ability to influence and align leaders across multiple functions, with exceptional executive presence.
• Collaboration & Communication: Outstanding communication, collaboration, and leadership skills.
• High Energy: Thrive in a fast-paced, dynamic environment, managing multiple projects and priorities with resilience and enthusiasm.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $200,700 - $262,025
Zone B: $180,900 - $236,175
Zone C: $167,400 - $218,550
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .