At Toast, we are dedicated to crafting a restaurant platform that empowers restaurants to adapt, seize control, and return to their true passion: cultivating the businesses they cherish.
Join our growing team as a Senior Technical Product Manager specializing in Application Infrastructure & Communication platforms.
About the Role
As a Technical Product Manager for Application & Communication Services, you will play a critical role in shaping the platforms that underpin customer communications, scheduled jobs, and distributed messaging systems. You will be responsible for defining the product strategy, roadmap, and execution in the following areas:
- SMS: Develop and enhance our SMS capabilities, ensuring reliable and scalable messaging solutions for various use cases.
- Email: Define the product vision and roadmap for our email communication platform, optimizing for deliverability.
- Push Notifications: Drive the strategy and execution for our push notification services, enabling timely and relevant communication across our mobile and web applications.
- Scheduling Platforms: Build and evolve platforms that empower developers to seamlessly schedule jobs, enabling a wide range of automated workflows.
- Distributed Messaging Systems: Set direction for the future of how Toast makes use of distributed messaging systems for asynchronous communication across microservices.
Responsibilities:
- Define and champion product visions, strategies, and roadmaps.
- Conduct thorough market research, customer analysis, and competitive analysis to identify opportunities and unmet needs.
- Translate customer needs and business requirements into detailed product specifications and use cases.
- Prioritize and manage the product backlog, ensuring alignment with overall business objectives and strategic goals.
- Collaborate closely with engineering, design, and other cross-functional teams to deliver high-quality solutions.
- Define and track key performance indicators (KPIs) to measure the success and impact.
- Stay abreast of industry trends and emerging technologies.
Qualifications:
- 3+ years of experience as a Technical Product Manager with a focus in either internal communications platforms or distributed messaging.
- Strong understanding of asynchronous messaging, APIs, and integration technologies.
- Experience with building and managing scalable and reliable platforms.
- Proven ability to translate customer needs and business requirements into detailed product specifications.
- Excellent communication, collaboration, and stakeholder management skills.
- Passion for building innovative and user-friendly communication solutions.
- Experience with Agile development methodologies.
Bonus Points:
- Experience with AWS cloud services and infrastructure.
- Knowledge of data privacy and security regulations related to communication services.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
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Employees engage in a combination of remote and on-site work.
