Note: Fidelity will not provide immigration sponsorship for this position.
Position Description:
Plans, coordinates, and supports disaster recovery tests of brokerage business applications on mirrored z/OS platforms and on non-production environments. Proactively analyzes and troubleshoots complex system and application issues across non-production and production environments, independently identifying root causes and implementing advanced resolutions to ensure stability, performance, and continuity of services. Applies incident management to identify root cause and support systems in Mainframe, UNIX, Linux, Windows, and Virtual Machine Wage (VMWARE) platforms. Executes operational procedures using mainframes tools and mainframe computing functions. Supports end-to-end systems and identifies and resolves system or application issues using batch cycle. Accurately executes operational procedures to support end-to-end systems in mainframe, application, and distributed systems. Consults with business users to develop recommendations that address difficult and complex business needs and opportunities.
Primary Responsibilities:
Defines and leads enterprise-level support strategies.
Develops and implements best practices for systems support.
Establishes full project life cycle plans for complex systems analysis projects, and defines project scope.
Designs new systems based on requirements.
Advises senior leadership on support operations and service improvements.
Mentors junior analysts on systems analysis techniques and business workflows.
Performs independent and complex technical and functional analysis for multiple projects supporting several divisional improvement initiatives.
Develops innovative solutions to enhance support efficiency and service delivery.
Maintains production stability in non-production environments to test changes before production installs.
Provides technological solutions to daily issues and maintains relationships to provide ongoing customer service.
Collaborates with clients to understand requirements of projects and provide support and guidance for those requirements.
Develops, documents, and revises system design and test procedures, and quality standards.
Provides application and system environment support to business and systems development teams.
Ensures the integrity, stability, maintainability, and availability of systems, applications, and infrastructure in production and non-production environments.
Represents support organization at senior level review and crisis resolution meetings.
Identifies opportunities to enhance efficiency of on-going service request procedures.
Ensures compliance with disaster recovery testing requirements.
Plans and coordinates project schedules and assignments for multiple projects.
Performs complex and creative cross-functional assignments and multi-phase project.
Acts as a primary liaison for business units to resolve project/technology issues.
Education and Experience:
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as Principal Systems Services and Support Analyst (or closely related occupation) automating and integrating mainframe applications, data, and systems infrastructure using Control-M and Job Control Language (JCL).
Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Systems Services and Support Analyst (or closely related occupation) automating and integrating mainframe applications, data, and systems infrastructure using Control-M and Job Control Language (JCL).
Skills and Knowledge:
Candidate must also possess:
Demonstrated Expertise (“DE”) performing mainframe components migration, using JCL, Common Business Oriented Language (COBOL), Database Request Module (DBRM), Customer Information Control System (CICS), ACNTL, VCNTL, macros, and procedures; validating source code and resolving errors, using Endevor, ServiceNow, Oracle DB, and REXX routines; and performing database and file system cleanup (batch job decommissioning), using Time Sharing Option (TSO), Interactive System Productivity Facility (ISPF), Control-M, Oracle database, pgAdmin, and Virtual Storage Access Method (VSAM) for supported applications across System Integration Testing (SIT), User Acceptance Testing (UAT), and pre-production environments.
DE participating in disaster recovery programs in compliance with Disaster Recovery Institute International (DRII) frameworks and standards (running batch jobs, recycling regions, and communicating to business partners), using DB2, Control-M, CA-View, CICS, and Restructured Extended Executor (REXX) routines in production and SIT environments; and monitoring batch job scheduling calendar and testing support, using Control-M and VSAM in non-production environments.
DE scheduling and monitoring batch application jobs using JCL, Control-M, TSO, ISPF, Network Data Mover (NDM), and Axway, within large-scale mainframe environments supporting at least 50,000 batch jobs; and creating batch jobs to install and configure mainframe applications, using JCL and REXX routines.
DE monitoring service requests to process ad-hoc data and job update requests -- researching and resolving incident management tickets -- to solve environment-related issues and restore service, using ServiceNow, Splunk, JCL, VSAM, DB2, Sysview, File Aid, and Intertest.
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Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field, or foreign equivalent
- Five years of experience automating and integrating mainframe applications, data, and systems infrastructure using Control-M and JCL
- Alternatively, a master's degree in a related technical field or foreign equivalent
- Three years of experience automating and integrating mainframe applications, data, and systems infrastructure using Control-M and JCL when holding a master's degree
- Experience performing mainframe component migrations using JCL, COBOL, DBRM, CICS, ACNTL, VCNTL, macros, and procedures
- Experience using Endevor, ServiceNow, Oracle Database, REXX, TSO, ISPF, Control-M, pgAdmin, and VSAM
- Experience participating in disaster recovery programs using DB2, Control-M, CA-View, CICS, and REXX
- Experience scheduling and monitoring batch jobs in large-scale mainframe environments using JCL, Control-M, TSO, ISPF, NDM, and Axway
- Experience monitoring service requests and resolving incident management tickets using ServiceNow, Splunk, JCL, VSAM, DB2, Sysview, File Aid, and Intertest
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
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Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
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Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
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Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
