Principal Support Specialist

About Us:

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description:

Application Support Engineer

The Application Support Engineer will assist existing customers in all aspects of the implementation, use and functional operation of Logi Analytics’ products. The incumbent must have a working knowledge of a wide range of technologies and serve as a contributing member of the team in technology discussions and operations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The range of technical skills that are required to support the interaction between the Logi platform and client environment includes:

• Client-side rendering experience (e.g., Angular, HTML, CSS, JavaScript)
• Knowledge of modern database systems (SQL Server, Oracle, MySQL, PostgreSQL)
• SQL query writing
• Basic networking skills, to include operating systems and OS security interactions
• General knowledge of RESTful API interaction/communication
• IIS Web server setup and configuration
• Familiarity with MVC5 / WebForms / EntityFramework
• Proficient in C#, .Net Framework/ .Net Core required
• Azure/AWS, Docker, Linux experience required
• Kubernetes (Containerization) required
• Ability to replicate issues from the customer

The Application Support Engineer will:

• Establish and maintain working relationships with internal teams, including product management, engineers, and support staff
• Maintain current functional and technical knowledge of the Logi Analytics Report product
• Manage and drive competing requests across simultaneous client engagements
• Provide clear and constructive product feedback to product management based on customer requirements
• Help to document best practices in developing and deploying Logi Analytics solutions

EDUCATION and/or EXPERIENCE

• Excellent written, verbal, and presentation skills required
• Bachelor's degree in Computer Science, or similar, or 5+ years of relevant work experience preferred
• Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects.
• Strong analytical skills regarding technical and project management issues
• Ability to troubleshoot issues to determine an appropriate path to resolution.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.