Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Are you ready to make your mark?
About the Role:
While primarily remote, this role requires occasional visits to the Bristol office or London.
What you will be doing:
- Partner with Engineering teams to design resilient services, architectures, and deployment patterns.
- Define and promote SRE practices including SLIs, SLOs, error budgets, capacity planning, incident response, and post-incident learning.
- Identify systemic reliability risks and work with teams to address root causes.
- Help reduce operational toil through automation, tooling, and better engineering practices.
- Work actively with Engineering teams during design, development, and production-readiness reviews.
- Advise and challenge teams on service architecture, fault tolerance, scalability, observability, deployment safety, and operational readiness, helping them to make pragmatic trade-offs.
- Support teams in diagnosing complex performance, latency, throughput, and resource-utilisation issues.
- Help establish engineering standards and reusable patterns for reliable, maintainable services.
- Lead investigations into performance bottlenecks across applications, infrastructure, databases, queues, networks, and third-party dependencies.
- Improve observability through metrics, logs, traces, dashboards, alerting, and service-level indicators.
- Help teams design meaningful alerts that identify user-impacting issues while reducing noise.
- Drive capacity planning and load-testing practices for critical systems.
- Build and improve automation, deployment tooling, infrastructure-as-code, monitoring, and reliability platforms.
- Contribute to CI/CD improvements, release safety, rollback strategies, and progressive delivery practices.
- Develop tools that help Engineering teams self-serve reliability, diagnostics, and operational insights.
- Improve cloud, container, and orchestration environments with a focus on security, reliability, and scalability.
- Participate in incident response for high-priority production issues.
- Lead or contribute to blameless post-incident reviews.
- Ensure actions from incidents result in improvements to architecture, tooling, monitoring, or process.
- Mentor engineers on production ownership and operational best practices.
What you will bring to the role:
- Experience in Site Reliability Engineering or senior backend/software engineering roles.
- Software engineering background, with the ability to write clean, maintainable production code.
- Experience working with Engineering teams to influence architecture and improve production readiness.
- Understanding of distributed systems, scalability, resiliency patterns, failure modes, and performance engineering.
- Experience diagnosing complex production issues across application and infrastructure layers.
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
- Hands-on experience with on-premise environments and virtualization.
- Experience with containers and orchestration technologies, Kubernetes is a must.
- Knowledge of observability tooling, including metrics, logging, tracing, dashboards, and alerting.
- Experience with infrastructure-as-code tools such as Terraform.
- Experience with CI/CD pipelines and safe deployment practices.
- Strong scripting or programming skills in languages such as Java and/or C#.
- Clear and structured communication skills, with the ability to explain complex technical issues clearly to engineering and leadership audiences.
Diversity, Inclusion, and Equal Opportunity
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- Experience in Site Reliability Engineering or senior backend/software engineering roles
- Ability to write clean, maintainable production code (software engineering background)
- Experience influencing architecture and improving production readiness
- Understanding of distributed systems, scalability, resiliency patterns, failure modes, and performance engineering
- Experience diagnosing complex production issues across application and infrastructure layers
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP
- Hands-on experience with on-premise environments and virtualization
- Experience with containers and orchestration technologies; Kubernetes is a must
- Knowledge of observability tooling, including metrics, logging, tracing, dashboards, and alerting
- Experience with infrastructure-as-code tools such as Terraform
- Experience with CI/CD pipelines and safe deployment practices
- Strong scripting or programming skills in languages such as Python, Go, Java, C#, JavaScript/TypeScript
- Clear and structured communication skills for technical and leadership audiences
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
