This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Interim Associate Global Deployment & Change Management (GDCM) Deployment Property Engagement Platform (PEP), you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager GDCM Deployment PEP, you will support projects including the deployment of PEP, Hilton's new PMS system.
Please note this is a Fixed term contract through till December 2027
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
• Troubleshoot issues and offer technical guidance
• Deliver remote or onsite hotel operations training/support
• Build and configure system databases
• Set up hardware and interfaces
• Migrate hotels from retired PMS to PEP, ensuring complete data transfer
How you will collaborate with others:
• Help train new team members by guiding them through project components and task execution
• Liaise with the Managers/Senior Associates to support migration projects
• Collaborate with internal and external support teams to resolve system issues
What projects you will take ownership of:
• Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, training, and hotel operations support (Front Desk, Night Audit, Management, Sales, Revenue Management, and Housekeeping)
You have these minimum qualifications:
• Professional work experience in Technology or a related field like hotel operations
• Work experience using Property, Sales or Revenue Systems
• Understanding of Hilton's PMS, CRS and interfaces
• Ability to Travel up to 80%
It would be useful if you have:
• Experience as a successful systems installer
• Experience troubleshooting local hotel interfaces or systems
• Bilingual
Skills Required
- Professional work experience in technology or a related field, such as hotel operations
- Work experience using property, sales, or revenue systems
- Understanding of Hilton’s property management system, central reservation system, and interfaces
- Ability to travel up to 80%
- Experience as a successful systems installer
- Experience troubleshooting local hotel interfaces or systems
- Bilingual communication skills
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
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What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
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With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
